IT/Zoho Manager / Systems Administrator

IT Manager / Systems Administrator Company Overview NexGen Technologies is a technology company providing a subscription-based B2B collaboration and communication platform that significantly improves the productivity of distributed teams. We need an experienced systems administrator who ensures the reliability and security of our internal infrastructure and customer-facing platform. Position Summary Reporting directly to the CTO, the Senior IT Administrator will manage Microsoft 365, ZoHo, Atlassian, and other 3rd party accounts, implement and ensure security best practices, maintain service level agreements, build monitoring dashboards, and ensure operational excellence across our back-end operational and customer-facing technology platforms. This is a hands-on, individual contributor role requiring both deep technical expertise and excellent communication and teamwork skills. Key Responsibilities Systems Administration & Security Administer Microsoft 365 environment, including user management, licensing, email, security policies, and compliance configurationsManage Microsoft Defender for Endpoint, Identity Protection, and Cloud App SecurityOversee Microsoft Entra ID (Azure AD) for identity and access management, SSO, and conditional access policiesAdminister ZoHo suite, including CRM, Campaigns, WorkDrive, Billing, Vault, and user managementAdminister CCaaS accounts, including Nobelbiz and 8x8Maintain security posture and assist with SOC 2 and HIPAA compliance efforts Endpoint Management Configure and deploy Windows PCs and Mac devices for corporate use with appropriate security controlsEstablish and maintain browser configuration standards for SaaS applications across Edge, Chrome, Firefox, and SafariTroubleshoot hardware and software issues for remote team members Service Desk & Support Manage Jira Service Desk, including workflow configuration, automation, and SLA managementProvide technical support for internal systems and the NexGen Virtual Workplace platformSupport third-party integrations and web applications, including audio/video and browser-related issues.Collaborate closely with operations and customer support teams on issue resolutionParticipate in a rotating on-call schedule for after-hours support Platform Support Work within agile framework (Scrum/Kanban) for project delivery and issue trackingDocument processes, configurations, and troubleshooting proceduresDocument solutions and maintain knowledge base articles.Continuously improve automated support responses and results accuracyHelp build dashboards for systems monitoring Qualifications Required 5+ years of experience in IT administration or systems engineeringExpert-level proficiency with Microsoft 365 administration (Exchange Online, SharePoint, Teams)Hands-on experience with Microsoft 365 Defender and Entra ID (Azure AD)Must know Zoho and demonstrated expertise in Zoho CRM, Support, WorkDrive, Billing, and Vault administrationProficiency with Jira Service Desk administration and workflow managementStrong experience configuring Windows and macOS devices for enterprise useSolid understanding of agile methodologies (Scrum, Kanban)Excellent troubleshooting and problem-solving skillsStrong written and verbal communication skills for technical and non-technical audiencesSelf-directed work style with ability to manage priorities in a fast-paced startup environmentBachelor’s degree in information technology, Computer Science, or a related field. Preferred Experience supporting AWS-based SaaS platformsFamiliarity with SOC 2 and/or HIPAA compliance requirementsExperience with infrastructure-as-code or automation tools (PowerShell, Azure CLI, etc.)Background in identity management and SSO implementationsPrior startup or small team experience Work Environment Hybrid positionMust be physically located in the South Florida regionParticipation in a rotating on-call schedule is requiredCollaborative work with operations, customer support, and engineering teams Who You Are A collaborative team player who thrives in demanding, dynamic environments. You balance technical precision with practical problem-solving, communicate clearly with both technical and non-technical stakeholders, and take ownership of systems to ensure reliability and optimal performance. Compensation & Benefits Salary commensurate with experience. Benefits package details provided during the interview process. Equal Opportunity Employer