IT Warehouse Technician

What You'll Do

• Troubleshoot, repair, install, configure, maintain, and test computers, laptops, printers, RF scanners, mobile devices, network equipment, and warehouse technology.
• Configure, maintain, troubleshoot, and replace RF guns and handheld scanners to support daily warehouse operations.
• Maintain and support thermal label printers and ensure all shipping workstations remain fully operational.
• Troubleshoot and support Pio automation systems, including hardware, software, connectivity, and routine preventive maintenance.
• Maintain warehouse hardware including PCs, mobile devices, scanners, network equipment, and peripherals.
• Assemble, install, configure, and test computer hardware, network equipment, and related peripherals.
• Respond to Help Desk tickets and provide timely hardware and software support for Distribution Center employees.
• Maintain IT hardware and software inventory, documentation, and asset records.
• Aid with server support, Active Directory administration, backups, and network troubleshooting.
• Install and maintain structured cabling, telephones, wireless devices, and related infrastructure.
• Support and maintain warehouse security camera systems and associated equipment.
• Train new employees on warehouse technology, IT equipment, and standard operating procedures.
• Perform preventive maintenance, upgrades, and other special IT projects as assigned.

Qualifications

• 5+ years of IT support experience in hardware, networking, and end-user support.
• 3+ years supporting technology in a warehouse, fulfillment, or distribution center environment.
• Experience supporting: RF scanners and handheld devices, thermal label printers, shipping stations, warehouse PCs and mobile devices, network infrastructure and warehouse peripherals.
• Working knowledge of: Microsoft Windows, Microsoft Active Directory, DNS and TCP/IP networking, Azure and/or AWS environments.
• Strong troubleshooting, diagnostic, and analytical skills.
• Excellent communication and customer service skills.
• Self-motivated with the ability to prioritize work and operate independently.
• Willingness to learn new technologies and take on a wide variety of technical responsibilities.

Preferred Qualifications

• Experience with BlueCherry ERP and/or Warehouse Management Systems (WMS).
• Experience supporting warehouse automation platforms such as Pio.
• Familiarity with Operational Technology (OT) environments.
• Bilingual in English and Spanish.

Education

• Associate degree in Computer Information Systems, Computer Science, or a related technical field preferred.
• Equivalent work experience and relevant technical certifications will also be considered.

Schedule & Work Environment

• This is a full-time, on-site position based in our Secaucus, NJ Distribution Center.
• Saturday support is required on a rotating basis.
• This position will share Saturday coverage with another IT Warehouse Technician to ensure continuous support for warehouse operations.
• Flexibility to work overtime and occasional additional hours during peak business periods is required.
• Ability to lift and move IT equipment and work throughout a warehouse environment as needed.