IT Vendor Manager

About the role

The BT Vendor Manager is responsible for managing vendor relationships with a specialized focus on IT Professional Services, alongside management of other BT categories such as hardware, software, and cloud services. This role ensures the quality and delivery of BT services meet Faith Technologies' high standards and business objectives.

Responsibilities

• Oversee all aspects of vendor relationships for IT professional services, including consulting, implementation, managed services, and support services.
• Assist procurement in the negotiation of contracts, SLAs (Service Level Agreements), and KPIs (Key Performance Indicators) with IT service providers to ensure alignment with company goals.
• Monitor vendor performance, manage escalations, and drive continuous improvement in service delivery.
• Develop and execute sourcing strategies that reduce costs while increasing value, focusing on IT professional services.
• Aid corporate procurement and lead IT stakeholders with RFPs (Request for Proposals), RFIs (Request for Information), and other procurement processes for IT services.
• Collaborate with BT stakeholders to drive towards an effective workforce comprised of a mixture of team members and various types of professional services labor.
• Cultivate strong, strategic partnerships with key IT vendors to enhance business capabilities and innovation.
• Facilitate communication between vendors, BT teams, and other stakeholders to ensure project success and alignment with business strategy.
• Identify and mitigate risks associated with IT service vendors, including financial, compliance, and operational risks.
• Ensure compliance with all relevant procurement policies.
• Regularly review and report on vendor performance metrics against set benchmarks.
• Use data-driven insights to influence vendor selection and management strategies.

Requirements

• Education: A Bachelor’s degree in IT, Business Administration, or Supply Chain Management.
• Experience: 7 years of IT vendor management experience, with at least 3 years focused on IT professional services.

Qualifications

• Travel: 10%
• Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday. However, work may be performed at any time on any day of the week to meet business needs.

Skills

• Strong negotiation and contract management skills.
• Excellent communication and collaboration skills.
• Ability to manage multiple vendors and projects simultaneously.
• Proficiency in IT service management tools and processes.

Benefits

FTI provides industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members.

Pay

TBD

Schedule

Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday. However, work may be performed at any time on any day of the week to meet business needs.

Company Culture

FTI is committed to fostering a Culture of Care, focusing on the mind/body/soul of team members. As one of the Healthiest 100 Workplaces in America, FTI prioritizes the health and well-being of its employees.

Equal Opportunity Employer

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.