IT Vendor Manager

About the Role

The IT Vendor Manager provides operational direction for vendor management, contract administration, software portfolio management, and technology risk coordination. This position supports effective technology management while promoting financial stewardship, security, accessibility, compliance, and operational effectiveness. The Manager assists in evaluating processes and contributing to the development of policies, procedures, and programs related to procurement, vendor governance, contract lifecycle management, and compliance. The position serves as a key resource for Information Technology and university stakeholders regarding contracts, vendor engagements, and associated review processes.

FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. Employees are expected to work on campus as part of a collaborative, mission-driven environment.

Responsibilities

• Provides operational oversight of Information Technology vendor management, contract administration, software portfolio management, renewals, and third-party technology risk review processes.
• Participates in the planning, development, and implementation of departmental goals, policies, procedures, and initiatives related to technology procurement, vendor management, contract lifecycle management, and compliance.
• Collaborates with appropriate university departments and stakeholders to coordinate technology contracts, vendor engagements, procurement activities, and related review processes.
• Serves as the primary point of contact for strategic vendor relationships and technology contracts. Monitors vendor performance, coordinates vendor reviews, and collaborates with stakeholders to address issues and ensure contract compliance.
• Supports technology sourcing activities, including vendor evaluations, contract negotiations, renewals, and procurement activities, while identifying opportunities to improve contract terms, optimize software licensing, consolidate solutions, and support effective use of university resources.
• Partners with Information Technology leadership and Finance to support budget planning, forecasting, renewal planning, and management of technology expenditures.
• Coordinates technology risk and compliance activities, including the Higher Education Community Vendor Assessment Toolkit (HECVAT) process, and supports the review of vendor security, privacy, accessibility, and compliance documentation.
• Establishes and maintains procedures, workflows, reports, dashboards, and documentation to support vendor management, contract administration, software portfolio management, and technology risk coordination.
• Provides reports and recommendations to Information Technology leadership regarding vendor performance, contract status, renewals, technology risks, software utilization, cost trends, and opportunities for improvement.
• Ensures that all programs and activities comply with university, state, and federal regulations.
• Tracks annual and multi-year budget needs for technology products and services, including planned renewals, anticipated increases, new contractual obligations, and potential savings opportunities.
• Performs other job-related duties as assigned.

Requirements

This position requires either six years of directly related full-time experience or, as an alternative, a Bachelor’s degree from an accredited institution and two years of full-time experience directly related to the job functions. Any appropriate combination of relevant education, experience, and/or certifications may be considered.

• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Access, PowerPoint, Publisher, and Outlook).

Preferred Qualifications

• Master's Degree from an accredited institution in Information Technology.
• 5 years experience in technology procurement, including vendor management, technology contracts, and software licensing.
• Experience with procurement processes, contract routing, purchase requisitions, purchase orders, and renewals.
• Experience reviewing technology contracts, vendor quotes, licensing terms, renewal proposals, statements of work, or service agreements.
• Experience in higher education, government, or another public-sector environment.
• Experience supporting RFP, RFI, sole-source, contract renewal, contract amendment, vendor negotiation, or competitive sourcing processes.

Skills

• Proven ability to think strategically and approach challenges with creativity.
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
• Strong interpersonal skills and experience working effectively across teams.
• Ability to analyze costs, contracts, vendor performance, product utilization, and business needs to support decision making.
• Knowledge and understanding of management principles, practices, and standards, as applied to public institutions.
• Employee development and performance management skills.
• Strong interpersonal skills, flexibility, and customer service orientation.
• Strong analytical and critical thinking skills and the ability to analyze, summarize, and effectively present data.
• Skill in examining and evaluating operations and developing and/or redesign operating strategies, systems, and procedures.
• Excellent oral and written communication skills and the ability to interact effectively with a wide variety of people.
• Ability to foster a cooperative work environment and work effectively in a team environment.
• Ability to supervise and train assigned staff.
• Ability and skill in data analysis and metrics.

Institutional Values & Behavioral Expectations

• Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
• Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
• Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Pay

Pay Grade 19