IT Vendor Manager (100% Remote)

We need to output HTML fragment with sections: About the role? Actually we have a description: "Since our founding..." etc. We need to reformat job posting into clean semantic HTML. Use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting and decide sections. Content: - Intro paragraph about company mission: "Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers..." This is about the company. Could be "About the role"? Actually "About the role" is for role description. But we have "Position Summary". Could treat that as "About the role". Or we could have sections: About the role (position summary), Responsibilities (What you will do), Qualifications (Qualifications), Skills (maybe part of qualifications), Benefits (maybe not given except mention of benefits program link), Pay (Compensation), Schedule (maybe remote/work from home). Also we have "Work Environment: 100% Remote". That's schedule? Could be schedule. We need to avoid filler. We have compensation: "$120,000 to $132,000 plus 10% bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs." That's specific, so we can include Pay section. We have benefits: "For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package." That's not specific benefits listed, just a link. The instruction: never create Benefits section unless posting actually states them. It does mention benefits program but not list specifics. Might be considered not specific enough. Safer to omit Benefits section. Schedule: "This is a Remote/Work from Home position reporting to Sr. Manager of Product & Business Analysis." Also "Work Environment: 100% Remote: Work environment is at home." Also "Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight travel." That's schedule info. So we can include Schedule section. We need to avoid duplication. We need to remove boilerplate: EEO, scam warning, disclaimer, etc. We need to keep substantive info: company mission intro? Might be considered "About the company" but not required. Could be placed in a short paragraph before sections. The instruction: "Preserve ALL substantive information". So we need to keep that intro paragraph somewhere. Could be a

  before sections. We also have "The kind of people we look for:" bullet list? Actually it's a paragraph with bullet-like sentences. Could be part of "About the role" or "Skills". Might be better to treat as part of "Qualifications" or "Skills". But we have a Qualifications section already with bullet list of qualifications. The "kind of people we look for:" could be considered "Skills" or "Attributes". We could make a Skills section. But we need to avoid thin sections. Perhaps combine "Qualifications" and "Skills" into one? But instruction says use headings for those categories if content exists. We have qualifications detailed. We also have skills list: "Strong analytical skills...", "Ability to influence others...", etc. Those are also qualifications. Might be okay to put them under Qualifications as a combined list. We need to use

  • for any list of duties/requirements/benefits. So for responsibilities (What you will do) we need a list. For qualifications we need a list. For skills maybe also list. We need to ensure we don't create empty sections. Let's extract sections: - Intro paragraph: company mission and description. Could be a

    before any headings. - Position Summary: maybe treat as "About the role". Provide a

    summarizing. - Responsibilities: "What you will do:" with sub-bullets: Vendor Ownership & Accountability, Contract & Commercial Management, Lead Performance & Governance, Financial Oversight, Cross-Functional Alignment. Each has multiple sentences. We'll make a

    with each main bullet as
    • containing the sentences. - Qualifications: list of bullet points after "Qualifications". We'll make a
      . - Skills: maybe we can incorporate into Qualifications, but there is a separate list of skills after qualifications: "Strong analytical skills with the ability to assess cost, performance, and risk. Experience establishing or maintaining vendor governance, including contract and obligation tracking. Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals. Ability to plan and manage both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies. Strong analytical, planning, and budgeting skills. Ability to influence others. Excellent verbal and written communication skills, presentation, and problem-solving skills. Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment. Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight travel. Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)". This is essentially skills and attributes. Could be a Skills section. - Pay: Compensation paragraph. - Schedule: Remote/Work from Home, flexible hours, travel up to 10% overnight. We need to avoid duplication: The "Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight travel." appears both in Qualifications? Actually it's under Qualifications? It appears after "Demonstrated ability to use discretion..." then "Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight travel." then "Proficient in MS Office...". So it's part of qualifications/skills. We'll keep it in Skills. Now we need to remove boilerplate: EEO, disclaimer, scam warning, etc. Also remove "For more information about our services please visit clearcaptions.com." (that's company intro but maybe keep? It's about services, not job. Could be considered boilerplate? It's not about job but still substantive about company. Might keep as part of intro. We also need to remove "Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like." That's application instructions, remove. Also remove "ClearCaptions is an equal opportunity employer..." etc. Also remove "Disclaimer: The above information..." etc. Also remove "ClearCaptions does not offer sponsorship..." etc. Also remove "Protecting Your Candidate Experience..." etc. Now we need to output HTML fragment. Let's craft:

      Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com.

      About the role

      The IT Vendor Manager leads the IT Vendor Relations Managers team and oversees the end‑to‑end lifecycle of third‑party vendor relationships including onboarding, governance, performance management, and offboarding. The role provides lifecycle oversight of vendor performance, commercial terms, contract governance, and operational alignment to ensure vendors deliver measurable business value. The role partners closely with Finance, Legal, Security, Compliance, IT Directors, SBPs, PMO, and other business stakeholders to ensure cost transparency, operational accountability, and alignment to company priorities. This is a Remote/Work from Home position reporting to Sr. Manager of Product & Business Analysis.

      Responsibilities

      • Vendor Ownership & Accountability – Leads Vendor Management team which includes setting priorities, establishing standards for vendor governance, and ensuring consistent execution of vendor management practices across the organization. Serve as the primary owner for assigned vendor relationships, ensuring delivery against contractual commitments, SLAs, and business expectations. Oversee vendor lifecycle activities (onboarding through offboarding), ensuring proper operational, security, and contractual alignment, while maintaining visibility into scope, performance, financial exposure and renewal timelines. Escalate performance or contractual risks as needed.
      • Contract & Commercial Management – Lead or support negotiations (renewals, amendments, and commercial adjustments), partnering with Legal to ensure appropriate performance metrics, pricing protections, and risk safeguards, while proactively managing contract obligations and renewal strategy. Identify cost optimization opportunities and prevent value leakage.
      • Lead Performance & Governance – Establish and monitor KPIs and SLAs, and conduct structured vendor performance reviews (e.g., QBRs) to ensure accountability and continuous alignment with business expectations. Maintain documentation and visibility of contractual commitments and obligations, and track remediation plans to address underperformance.
      • Financial Oversight – Partner with Finance to support forecasting, budgeting, and spend tracking, and monitor spend against forecasts to identify and address variances. Ensure invoices align with contractual terms and approved scope.
      • Cross-Functional Alignment – Partners with business owners, SBPs, IT Directors, and PMO to ensure vendor deliverables align with operational and project needs, and to maintain clarity of roles and responsibilities across teams. Provide structured updates to leadership, SBPs, and IT Directors on vendor health, risks, performance, and improvement opportunities.

      Qualifications

      • Bachelor’s degree with Information Technology or Business Technology Management/Finance focus.
      • 5+ years of experience in vendor management, contract management, sourcing, or related commercial roles.
      • 3+ years of experience leading or directly supervising a team.
      • Experience managing enterprise vendor relationships and contract lifecycles.
      • Demonstrated experience participating in contract negotiations.
      • Experience managing vendor spend and performance tracking.