IT User Support Specialist I

We need to output HTML fragment with sections: Overview & Benefits? Actually we need to use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections where posting has real specific content. We have overview & benefits paragraph at start: "Overview & Benefits Oakland County is more than just a workplace..." This includes benefits description. So we can have a Benefits section with that content. Also there is a General Summary with pay range: "$67,241 - $90,090" and "This is a hybrid position". That gives Pay and Schedule? Hybrid position indicates schedule maybe hybrid (remote/onsite). So we can include Pay section with that range, and Schedule section with "Hybrid position". Also there is "What You'll Do" which is responsibilities. There's "Why You'll Love it Here" maybe could be part of Benefits or overview but we can treat as part of Benefits? But we already have Benefits. Could also have "About the role" maybe from overview? The overview & benefits includes mission statement. Could put that in About the role. However we must not repeat job title as heading. Use headings like

About the role

,

Responsibilities

,

Requirements

,

Qualifications

,

Skills

,

Benefits

,

Pay

,

Schedule

. We need to include only those with content. Let's extract content: About the role: Could be the first paragraph: "Overview & Benefits Oakland County is more than just a workplace..." but that includes benefits. Maybe better to split: About the role: description of role and mission: "As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service." That's from overview. We'll put that in About the role. Responsibilities: "What You'll Do" bullet list: Investigate and resolve issues with mobile devices, phone systems, and other telecommunications equipment. Collaborate with vendors and service providers to quickly resolve escalated problems. Prepare wireless service orders and coordinate the deployment of new wireless equipment. Prepare telephone service orders and coordinate telephone installation of new telephone lines and telephone equipment. Provide excellent customer service and clear communication to internal users and team members. Prepares records, detailed reports, recommendations, and similar written information for supervisory and management use. Also there are Essential Job Functions etc but we can keep responsibilities as above. Requirements: Might be Minimum Qualifications? Actually Requirements could be the "Minimum Qualifications" section. Qualifications could be "Additional Desirable Qualifications" or "Special Requirements". But we need to avoid duplication. Let's map: - Requirements: maybe the "Minimum Qualifications" (the three options). That's a set of requirements. - Qualifications: maybe "Additional Desirable Qualifications" and "Special Requirements". Could combine. - Skills: maybe from "Additional Desirable Qualifications" includes abilities like interpret technical procedures, knowledge of word processing, etc. Could treat as Skills. But we need to avoid thin sections. Let's decide: We'll have:

About the role

with paragraph about mission.

Responsibilities

with ul list of duties from "What You'll Do" plus maybe essential functions? But we can keep just What You'll Do.

Requirements

with the Minimum Qualifications (the three options). We'll need to present as list.

Qualifications

with Additional Desirable Qualifications and Special Requirements (maybe combine). Could be a ul.

Skills

maybe we can extract from Additional Desirable Qualifications: "Considerable ability to interpret technical procedures to agency employees, public officials, and other less technical personnel. Considerable knowledge of, and ability, to utilize current word processing, spreadsheet, database, e-mail and Internet software. Reasonable knowledge of data processing capabilities, operations, and applications. Reasonable ability to establish and maintain effective working relationships with other department employees with representatives of user departments and municipalities. Reasonable ability to follow complex oral and written instructions. Reasonable knowledge of current hardware and software technologies and their uses. Reasonable oral presentation ability, writing proficiency, and visual graphs design." That's skills. We could also include "Special Requirements" as part of Qualifications. Pay: from General Summary: "$67,241 - $90,090". Also maybe mention hybrid position? That's schedule. Schedule: "This is a hybrid position". So schedule section with that. Benefits: from Overview & Benefits: "We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters." plus link to benefits page. Also maybe "Why You'll Love it Here" could be part of benefits but we can keep benefits as that paragraph. We must not include boilerplate like EEO, inclusion statement, etc. Remove those. Also remove navigation, cookie, legal, etc. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all details from the sections we include. Let's extract exact text for each. About the role: We'll take the sentences after "Overview & Benefits Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service." That's the overview. We'll put that as paragraph. Benefits: "We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward. For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire". Also maybe include "Why You'll Love it Here" but that's more about role. We'll keep benefits as above. Pay: "$67,241 - $90,090". Possibly also mention that it's a range. We'll put that. Schedule: "This is a hybrid position". We'll put that. Responsibilities: The list under "What You'll Do". We'll copy each sentence as list items. Requirements: Minimum Qualifications block. It has three options (a/b). We need to preserve all detail. Let's extract: Required Minimum Qualifications a. Possess a Bachelor’s Degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, or a closely related field. b. Have at least one (1) year of full-time professional work experience in mobile technology or telecommunications, including responsibilities such as issuing equipment, providing training, and delivering technical or administrative support; OR a. Possess an Associate’s degree or equivalent education in Computer Science, Information Systems, Business Administration, Public Administration, or a closely related field. b. Have at least three (3) years of full-time professional work experience in mobile technology or telecommunications, including responsibilities such as issuing equipment, providing training, and delivering technical or administrative support; OR a. Must be a high school graduate, or have a certificate of successful completion of the General Education Development Test. b. Have at least five (5) years of full-time professional work experience in mobile technology or telecommunications, including responsibilities such as issuing equipment, providing training, and delivering technical or administrative support. Possess a valid motor vehicle operator’s or chauffeur’s license. We need to keep that exactly. Qualifications: Additional Desirable Qualifications and Special Requirements. Additional Desirable Qualifications block: list of sentences separated by periods. We'll keep as list items maybe each sentence. Special Requirements: "Must maintain a valid motor vehicle operator’s or chauffeur’s license. Must pass a background check performed by the County or other appropriate agencies as required." Also maybe "SUPERVISION EXERCISED May lead lower level staff." That could be part of Qualifications? It's about supervision exercised. Could be included in Qualifications. We'll include that as part of Qualifications. Skills: We could extract from Additional Desirable Qualifications but we already used that for Qualifications. Maybe better to treat Additional Desirable Qualifications as Skills, and Qualifications as the combination of Additional Desirable Qualifications + Special Requirements + Supervision exercised. But we need to avoid duplication. Let's decide: - Requirements: Minimum Qualifications (the three options). - Qualifications: Additional Desirable Qualifications + Special Requirements + Supervision exercised. - Skills: maybe we can extract from "Additional Desirable Qualifications" but that's already used. Could instead treat Skills as the list of abilities like "Considerable ability to interpret technical procedures..." etc. That is indeed skills. So we can put those as Skills. Thus Qualifications will be Special Requirements + Supervision exercised (maybe also "Additional Duties & Responsibilities"? but that's more responsibilities). We'll keep Qualifications as Special Requirements and Supervision exercised. But we need to ensure we don't lose the Additional Desirable Qualifications content; we will put them under Skills. Thus: Skills: list of sentences from Additional Desirable Qualifications. Qualifications: Special Requirements and Supervision exercised. Let's extract Special Requirements exactly: "Must maintain a valid motor vehicle operator’s or chauffeur’s license. Must pass a background check performed by the County or other appropriate agencies as required." Supervision exercised: "May lead lower level staff." Actually the text: "SUPERVISION EXERCISED May lead lower level staff." We'll keep that. Now we need to ensure we don't include boilerplate like EEO, inclusion statement, etc. Now produce HTML fragment with headings and content. We'll wrap each section in

heading then either

or

• . For About the role:

  ...

  Benefits:

  ...

  Pay:

  $67,241 - $90,090

  Schedule:

  This is a hybrid position.

  Responsibilities:
  • ... each item. Requirements:
    • ... each requirement line (including the a/b lines). We'll keep each line as list item. Skills:
      • ... each sentence from Additional Desirable Qualifications. Qualifications:
        • ... Special Requirements items and Supervision exercised. Let's copy the exact text. First, About the role paragraph: "Overview & Benefits Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service." But note the first sentence includes "Overview & Benefits Oakland County". Might be redundant but we keep as is. Benefits paragraph: "We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward. For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire" Pay: "$67,241 - $90,090" Schedule: "This is a hybrid position." Responsibilities items (from What You'll Do): - Investigate and resolve issues with mobile devices, phone systems, and other telecommunications equipment. - Collaborate with vendors and service providers to quickly resolve escalated problems. - Prepare wireless service orders and coordinate the deployment of new wireless equipment. - Prepare telephone