IT User Support Specialist

Greenberg Traurig (GT) is a global law firm with locations across 15 countries. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Technology Team as an IT User Support Specialist in our Los Angeles office. This role is based in-office and reports to the IT User Support Manager.

About the Role

The IT User Support Specialist provides technology-related consultation and support in an office environment, including the deployment, administration, and support of technology systems essential to day-to-day business operations. This role works as part of a team directed jointly by an IT User Support Manager, Senior IT Manager, and the Business Director.

Responsibilities

• Supports computer hardware and software, and maintains computer hardware asset inventory
• Oversees system setups, breakdowns, and office moves
• Supports conference room services with video conferencing, AV setups, and take-downs
• Supports mobile devices with a focus on InTune, Microsoft Outlook Mobile, and native application email delivery and archiving systems
• Supports telephone and voicemail systems
• Tracks user support requests and system failures
• Escalates complex issues to advanced support service teams and communicates with end users
• Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems
• Performs preventative and routine maintenance
• Procures miscellaneous technology supplies
• Coordinates with IT vendors and other departments
• Works with core IT teams on implementation and support of technology rollouts and projects
• Recognizes and makes recommendations for training to address common support issues

Requirements

• High school diploma or equivalent required; college degree preferred
• Minimum of 3-5 years of experience providing technology support in a professional office environment
• Excellent troubleshooting skills related to desktop computer hardware and software
• Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals
• Experience with networking devices, cabling, and associated troubleshooting
• Prior use of a trouble ticket tracking system

Skills & Competencies

• Attention to detail and ability to multi-task in a fast-paced, high-pressure, deadline-oriented environment
• Outstanding client service skills, with a proactive approach to innovation and exceeding expectations
• Ability to establish and maintain effective working relationships at all levels of the organization
• Excellent interpersonal, communication (oral and written), and presentation skills
• Professional demeanor and adaptability to a changing environment

Technology

• Significant knowledge of Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures
• Experience troubleshooting and supporting iOS, Android, and other mobile devices with a focus on InTune, Microsoft Outlook Mobile, and native application email delivery and archiving systems
• Experience with common law firm tools such as email archiving and document management systems; Microsoft Office 365 and iManage desired
• Experience with video conference meetings (e.g., Zoom, Webex) and audiovisual equipment
• Experience with remote access tools such as Citrix, VPN, and Remote Desktop

Pay

The expected pay range for this position is $39.90 - $44.71 per hour. Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law.

Benefits

• Discretionary bonus (for full-time employees)
• Health insurance with optional HSA
• Short-term and long-term disability insurance
• Dental and vision insurance
• Life insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• 401K retirement plan
• Vacation and sick time
• Employee assistance program
• Voluntary programs: accident insurance, life insurance, disability insurance, critical illness and cancer insurance, pet insurance
• Commuter and transit programs (available in certain markets)