IT Training & Knowledge Management Specialist

About the role

Hybrid position in Kings Point, NY. The client seeks an IT Training & Knowledge Management Specialist to deliver Microsoft 365 and general IT training, develop user-focused documentation, and maintain knowledge assets. The role includes facilitating onboarding sessions, managing SharePoint and intranet content, analyzing service desk trends to create proactive training, supporting communications such as newsletters and cybersecurity bulletins, integrating training with ITSM tools, tracking compliance, and assisting in developing AI chatbot solutions for common IT issues. Due to federal security clearance requirements, applicants must be United States Citizens or Permanent Residents with an active Public Trust clearance. This is a contract-to-hire opportunity; applicants must be willing and able to work on a W2 basis and convert to FTE following the contract duration.

Responsibilities

• Deliver Microsoft 365 and general IT training during employee onboarding.
• Develop quick reference guides, training materials, and knowledge base articles.
• Host Office Hours and Lunch & Learn sessions in person and via Microsoft Teams.
• Maintain and update IT SharePoint and intranet sites.
• Review service desk tickets to identify recurring issues and create proactive training materials.
• Develop and distribute IT announcements, newsletters, and cybersecurity bulletins and guidance.
• Support integration of ITSM tools such as Jira with training resources.
• Track mandatory training compliance and reporting.
• Assist in developing AI chatbot solutions for common IT issues.

Requirements

• 5 - 6 years in IT training, knowledge management, technical communications, or a similar role.
• Strong working knowledge of Microsoft 365 including Teams, SharePoint, OneDrive, and Outlook.
• Ability to learn new tools and technologies, synthesize complex information, and create clear training and documentation.
• Experience delivering live and virtual training and facilitating sessions.
• Familiarity with IT service management platforms such as Jira or ServiceNow.
• Excellent written, verbal, and interpersonal communication skills.

Qualifications

• Bachelor’s degree in IT, Communications, Education, or related field, or equivalent experience.
• Preferred: Experience with Power Platform or AI chatbot tools.
• Preferred: Experience in regulated or government environments.
• Preferred: Knowledge of cybersecurity awareness training.
• Preferred: Microsoft 365 certifications such as MS-900 and MS-300 or MS-301.

Benefits

• Medical, Dental, and Vision benefits
• 401k with company matching
• Life insurance

Pay

Rate: $35.00 to $40.00/hr (W2)