IT Training Content and Design Manager

General Description

We are seeking an IT Training Content and Design Manager to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our Firm.

Key Responsibilities And Essential Job Functions

• Lead and personally contribute to the design, development, and maintenance of IT training content, including courses, job aids, and learning paths.
• Manage the IT Training Content team, including work prioritization, performance management, coaching, and professional development.
• Own the IT training content strategy, standards, templates, accessibility requirements, and quality expectations.
• Translate SME and application knowledge into clear, practical, role-based learning experiences.
• Facilitate structured SME knowledge-capture sessions, workflow walkthroughs, and change-impact discussions.
• Ensure SMEs review training materials for content accuracy, retaining ownership of instructional design decisions.
• Prioritize content development and maintenance work based on business impact, adoption risk, and application release schedules.
• Perform hands-on content updates for system upgrades, enhancements, and process changes.
• Manage content lifecycle activities, including version control, refresh cycles, and retirement of outdated materials.
• Review and approve content deliverables produced by the team to ensure consistency and quality.
• Partner with the IT Training Delivery and Adoption Manager to ensure content is delivery-ready and aligned with rollout and scheduling plans.
• Collaborate with the IT Training Analyst to review learner feedback, completion data, and adoption of metrics to drive continuous improvement.
• Stay current with emerging learning technologies, including AI-enabled capabilities, and apply them responsibly to enhance training effectiveness, scalability, and insight.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

Required Skills

• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
• Must possess strong organizational skills, exceptional communication and writing abilities.
• Proven presentation and platform skills.
• Excellent technical coaching and counseling skills with the ability to effectively influence others to act and achieve objectives.
• Strong analytical skills to assess training effectiveness and implement improvements.
• Proficiency in designing and developing online learning modules.
• Able to manage multiple projects simultaneously and meet deadlines.

Required Qualifications & Education

• Bachelor’s degree or equivalent experience in Instructional Design, Education, Technology, or a related field.
• 7+ years of experience in training, instructional design, or learning content development.
• Demonstrated experience personally developing training materials for enterprise or technical applications.
• Prior experience managing or leading instructional design and/or learning operations staff.
• Strong stakeholder-management, facilitation, and communication skills.
• Knowledge of legal industry specific software is preferred (i.e., Document Management System).
• Ability to learn such software, as well as software developed in house required.
• Working knowledge of adult learning principles and accessibility standards.
• Experience balancing leadership responsibilities with hands-on execution.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Benefits

Comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.