Manager, Content Design

Overview

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

Role Expectations

Leverage your high degree of skill in writing and user experience design to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows.

Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders, while also mentoring and helping to mature the overall product design practice at Capital One.

Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design.

Apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders.

Use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions.

Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information.

Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels.

Basic Qualifications

• At least 5 years of experience in content design, content strategy, or UX writing
• Preferred: 6+ years of experience in content design, content strategy, or UX writing
• 5+ years of experience working with and contributing to an established design system
• 6+ years of experience collaborating with product, tech and business partners
• Experience leading design projects or teams
• Proficiency in design and prototyping tools such as Figma
• Experience working in heavily regulated, data heavy problem spaces

Preferred Qualifications

• 6+ years of experience in content design, content strategy, or UX writing
• 5+ years of experience working with and contributing to an established design system
• 6+ years of experience collaborating with product, tech and business partners
• Experience leading design projects or teams
• Proficiency in design and prototyping tools such as Figma
• Experience working in heavily regulated, data heavy problem spaces

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• McLean, VA: $164,800 - $188,100 for Manager, Design

Schedule

Hybrid onsite - 3 days/wk in NY, McLean, or Richmond.