IT Technician – Touring Shows

About the role

This is a full-time, internationally touring role. The successful candidate will work and travel across multiple countries with an international touring company where English is the working language of the production — fluency in English is required to perform the duties of this role. We are seeking an adaptable and resourceful IT Technician to support all information technology operations on our touring show.

Responsibilities

• Manage and process all IT requests for the tour, including hardware, software, and account management.
• Provide on-site IT support for all touring personnel during operational hours.
• Support, monitor, and maintain servers, applications, printers, laptops, and peripherals on tour.
• Administer and troubleshoot networking equipment including firewalls, routers, switches, access points, VLANs, SSIDs, and DHCP.
• Configure and manage local internet connectivity with local internet providers.
• Support and maintain printers, point-of-sale (POS) systems, and box office systems.
• Manage corporate mobile phones, accounts, and connectivity.
• Ensure compliance with corporate IT and security policies.
• Plan and configure local internet connectivity with local internet providers.
• Act as the primary liaison between the touring show and International Headquarters IT teams, collaborating on tasks and projects as needed.
• Maintain documentation for city reports, IT infrastructure, and technical solutions provided.
• Support the Tour Management team with general operational tasks as required.
• Participate in site