IT Technician-NonEx

Essential Duties and Responsibilities

• Responsible for planning, configuring, installing, troubleshooting, repairing, and providing end-user support for software
• Achieves system operational objectives by contributing information and recommendations to strategic plans and reviews
• Responsible for preparing and completing action plans; implementing production, productivity, quality, and customer-service standards
• Responsible for resolving problems, completing audits, identifying trends, determining system improvements, and implementing changes
• Required to develop, implement, and maintain policies, procedures and associated training plans for effective management and control of systems
• Responsible for documenting and training of system users on proper usage of software
• Advises senior management by identifying critical security issues
• Recommends risk-reduction solutions
• Ensures data integrity by keeping system updates and security rights updated at all times
• Responsible for continuously evaluating the systems and casino/users’ needs
• Responsible for understanding of server technologies, operating systems, as well as physical and virtual servers
• Responsible for understanding of backup policies and procedures, working with backup software
• Installs new and/or upgrades existing computer-based systems software
• Manages projects which include documentation, communication, development/approval, and user signoffs
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; coordinating hardware and software evaluations with vendors
• Supports for systems provisioning
• Analyzes system problems and determine solutions and processes to implement
• Troubleshoots calls from Team Members not limited to system issues
• Required to manage and maintain a VM Virtual environment such as datastores, LUN’s and ESX hosts

Required Skills and Abilities

• Communicate effectively with all levels of Team Members, guests, and outside contacts
• Work effectively in a fast-paced environment
• Move around all work areas effectively and efficiently
• Work long hours, including nights, weekends, and holidays
• Work for extended time seated as well as on your feet

Education and Experience

• University degree in Computer Science or Business Administration required, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Solid analytical and problem-solving skills, critical think and time management skills are necessary
• Strong mentoring skills for teamwork
• Knowledge of casino operations preferred
• Strong knowledge of casino and hospitality specific technology and trends preferred
• Excellent communication skills
• Strong project management skills
• SQL database understanding and knowledge
• Basic LAN and WAN troubleshooting skills
• Casino, POS, Hotel, Spa, and other miscellaneous software system support
• Knowledge of Microsoft Active Directory