It Technician - Mid Level

About the role

Gensler, a global architecture, design, and planning firm, is seeking an IT Technician to join our Morristown, NJ office. In this role, you will support the day-to-day technology needs of our Morristown team while also partnering with regional offices to deliver responsive, high-quality IT service. The ideal candidate is service-oriented, technically skilled, and comfortable supporting a creative, fast-paced professional environment.

Responsibilities

• Provide responsive, customer-focused technical support to employees at all levels, from end users to managers and Principals.
• Diagnose and resolve technology issues efficiently to minimize downtime and maintain productivity.
• Provide first- and second-level support for Windows and Mac computers, Microsoft 365 applications, Outlook, Teams, and related collaboration tools.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, peripherals, and other technology within the regional IT environment.
• Support core design and production software, including Revit, AutoCAD, 3ds Max, SketchUp, Rhino, Adobe Creative Cloud, and other graphics or rendering applications.
• Install, configure, and support specialized departmental software and provide hands-on end-user assistance.
• Support remote users accessing virtual desktop infrastructure.
• Administer user accounts and security controls within Active Directory.
• Image laptops and desktops for initial deployment, maintenance, and end-of-life replacements.
• Maintain accurate records and documentation related to incidents, configurations, installations, and recurring support issues.
• Follow vendor-specific maintenance and repair procedures as needed.
• Support audiovisual equipment, video conferencing platforms, and meeting room technology.
• Assist with special projects and technology initiatives as assigned by IT management.
• Stay current on desktop computing, software tools, networking technologies, and Gensler IT standards.
• Build positive working relationships with staff to understand their technology needs and tailor support accordingly.
• Demonstrate ethical, professional, and service-minded behavior when working with users, colleagues, and cross-functional teams.
• Adhere to company policies, procedures, security standards, and software licensing requirements.
• Manage multiple priorities in a fast-paced environment while maintaining attention to detail and quality.

Qualifications

• Bachelor’s or Associate’s degree in Computer Engineering, Computer Science, a related field, or equivalent professional or military experience preferred.
• 3–5 years of related IT support experience; experience in the architecture, design, engineering, or professional services industry is a plus.
• Strong working knowledge of Windows 11, Microsoft 365, SharePoint, OneDrive, Teams, Outlook, and Microsoft Active Directory.
• Understanding of basic networking concepts, desktop troubleshooting, hardware support, and peripheral setup.
• Ability to disconnect, lift, and move PCs and monitors up to 50 lbs., and work under desks or in tight spaces to run cables and wires.
• Familiarity with iPhone and Android mobile device support.
• Experience supporting Teams, Zoom, and other video conferencing technology.