IT Technician III – Denver International Airport
Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world’s busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world’s 10th busiest airport. DEN is Colorado’s primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace.
About the role
Denver International Airport (DEN) is seeking an IT Technician III to join the Field Services team, which assists airport users with the technology and tools that help make DEN one of the top airports in the nation. The Field Services team is committed to providing excellent customer support to all Denver International Airport employees and contractors. We’re looking for someone who can balance strong technical expertise with outstanding customer service and interpersonal skills.
Responsibilities
- Providing professional, polite, and respectful level-one support for customer issues or requests related to:
- Windows 11, Active Directory, desktop/laptop hardware, software including Office 365, Microsoft Teams, Google Chrome, and others
- Smartphone hardware/apps, Virtual Private Network (VPN), basic audio/visual equipment, installing/uninstalling software from machines, and others
- Troubleshooting issues over the phone, in person, and over email via various engagement methods (phone, in-person, email, Microsoft Teams, etc.)
- Logging/documenting tickets for technical issues and/or requests
- Processing requests for technological hardware, such as laptops, desktops, and smartphones
- Replacing/repairing computer hardware, such as hard drives, memory, batteries, etc.
- Setting up and/or moving computers/technological hardware between offices
- Coordinating tasks/resolutions with other technicians/teams
- Escalating calls that are beyond tier-one scope to other resolver groups
- Writing communications (emails) to the organization about scheduled events (software maintenance, outages, etc.)
- Performs other duties as assigned
Requirements
- Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Five (5) years of Information Technology experience performing user support of desktop, legacy systems, and/or Information Technology communications systems
- Additional appropriate education may be substituted for the minimum experience requirement
Skills
- Passion for using technical skills to help others
- Broad working knowledge of computer hardware, software, operating systems, and smartphones
- Good, clear communication (verbal and written) with the ability to translate technical jargon to customers and update tickets with pertinent information
- Ability to work cooperatively with other teams when issues/tickets need to be transferred
- Positive attitude and cooperation with others
- Innovative about improving processes for customers
- Ability to work independently with little to no supervision
- Flexibility with change and openness to new ideas
- Acceptance and adaptation to constructive feedback to develop in the role
- Accountability to grow skillsets to improve customer experience
Benefits
The City and County of Denver offers generous benefits for full-time employees which include but are not limited to:
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
Pay
Target pay range: $27.00 - $38.00 hourly
Schedule
- On-site 5 days per week, Monday – Friday, 08:00 am – 5:00 pm MST
- This is NOT a remote position
This position is located at the Denver International Airport, 8500 Pena Blvd. Denver, CO 80249.