IT Technician III

Summary

As an IT Technician you play a crucial role in providing onsite technical assistance to end-users, troubleshooting desktop-related issues, and ensuring smooth operations, in a fast-paced environment, across our organization.

Responsibilities

• Provide first-level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Follow up with customers, provide feedback, and see problems through to resolution
• Install and configure hardware and software components to ensure usability
• Troubleshoot hardware and software issues
• Ensure proper recording, documentation, and closure of tickets
• Identify and implement procedure modifications and improvements
• Manage technical documentation
• Work with and coordinate IT vendors
• Assumes all other responsibilities as assigned

Required Qualifications

• 4-6 years of experience as an IT Technician or similar role, preferably in the U.S. defense industry
• Strong background in Microsoft enterprise environments (Windows workstations/servers, Microsoft 365)
• Hands-on experience with PC hardware, networking technologies, and enterprise IT services (e.g., Wi-Fi, VLAN, VPN, VoIP, 802.1x)
• Proficiency with Windows configuration, Active Directory, and Group Policy
• Demonstrated ability to work independently and collaboratively in a dynamic, rapidly changing environment
• Strong written and verbal communication skills with proven client-facing support experience
• Effective multitasking, prioritization, and problem ownership with a focus on results
• Ability to obtain CompTIA Security+ certification within 6 months of hire
• Ability to obtain and maintain a security clearance

Preferred Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field
• Experience documenting IT processes, standard operating procedures, and technical workflows
• Familiarity with compliance requirements in defense-related IT environments (e.g., NIST 800-171, DFARS, CMMC)

Redwire Defense Tech Benefits

• Benefits Matching 401(k)
• Paid PTO
• Paid holidays
• Medical, vision, and dental insurance
• Group Short-Term & Long-Term Disability
• HSA and FSA Options
• Critical Care Plan
• Accident Care Plan

Clearance Requirements

This position may require access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). To comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify a US person’s status under the ITAR and the EAR.

Work Environment and Physical Requirements

• The work environment may involve a standard office setting while also incorporating elements of a production area.
• Employees will use standard office equipment, including computers, and must demonstrate stamina to sit or stand while maintaining attention to detail despite potential interruptions.
• The role may require occasional activities such as walking, climbing, stooping, crouching, and bending.
• Vision is necessary for reading printed materials and a computer screen, while hearing and speech are essential for effective communication both in person and over the telephone.
• Additionally, the position may necessitate travel by air or automobile.
• Employees may be required to use personal protective equipment, including safety glasses, safety shoes, and shop coats, to ensure safety in the production environment.
• Employees may be able to lift up to 30 pounds as needed.