Computer Technician III

Responsibilities

• Perform Tier 1-3 deskside incident resolution of workstations, printers and peripheral devices.
• Managing Active Directory, approve systems for reimage/wipe and move to correct system active OU or system deleted OU.
• Ensure proper computer system setup/operation so that end users can accomplish business tasks.
• Maintain knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level.
• Assist with network hardware, servers and software installation, troubleshooting and support.
• Assist with asset management and inventory of IT assets.
• Assist with security vulnerability remediation.
• Return failed equipment to good working order and demonstrate the equipment to the user.
• Work as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications.
• Perform repairs and conduct operational checks and preventive maintenance service on computer systems, related systems, and office equipment.
• Work with System Administrators to maintain the network.

Qualifications

• 7+ years experience in a technical support role.
• HS diploma or GED.
• Must hold one of the following certifications: A+, Network+, and/or Security+
• Microsoft certification desired.
• A college degree may reduce the years of experience required.
• Experience installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals.
• Able to isolate equipment/system/software malfunctions and restore failed equipment to good working order.
• Experience conducting operational checks and replacing defective parts and assemblies.
• Knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration.
• Familiarity with video teleconferencing systems.
• Proficient with anti-virus software and configuration.
• Solid customer service skills, including good communication and the ability to demonstrate professionalism.
• Must be a US citizen and hold a current Top Secret clearance with SCI Access (TS/SCI).