PC Technician III

Main Responsibilities

• Support standard hardware platforms and systems installed throughout the stores.
• Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
• Provide complete recoverability of systems and applications.
• Troubleshoot resolution.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Provide network and remote connectivity (hardware/software) support.
• Maintain equipment inventory controls and policies.
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.

Requirements

Driving required for this Zone Service Area.

• High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred.
• Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience.
• 2+ years’ retail business experience preferred.
• 2+ years’ experience with retail store systems, technology systems and hardware preferred.
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.

Qualifications

• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
• Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models and Windows, MS Office and related applications.
• Demonstrated ability to follow written/verbal instructions, defines problems, collect data, establish facts, and draw valid conclusions.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
• Understanding of how hardware/software systems inter-relate.
• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.

Skills

• Strong sense of urgency, business ethics, dependability and follow through.

Benefits

Not specified.

Pay

TBD.

Schedule

24/7 on call support capacity.