IT Technician (FT $22.00/Hour)

About the role

Catholic Charities of Onondaga County seeks an IT Technician to provide technical support and assistance to end-users, resolving hardware and software issues both on-site and over the phone. The position reports to the Director of IT.

Responsibilities

• Diagnose and resolve hardware and software issues for end-users on-site and over the phone.
• Install and update computer hardware and software.
• Maintain computer software, hardware, and networks.
• Assist with network and printer issues, PC hardware problems, email, internet, and local-area network access.
• Communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed.
• Report more complex end-user problems to the Director of IT.
• Assist in setting up, configuring, tagging, and delivering end-user PC desktop hardware, software, and peripherals.
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
• Perform minor desktop hardware repair for PC computer equipment and peripherals.
• Absorb and install local-area network cabling systems and equipment, ensuring end-users receive prompt, effective support.

Requirements

• Bachelor’s degree with three years relevant experience or an equivalent combination of education and experience.
• Experience includes desktop, printer, and copier installation and troubleshooting; Networking cabling; Routers and wireless networking; VPN; Remote administration of Local Area Network (LAN/WAN) installation, support, and maintenance.
• Working knowledge of Software/Hardware installation; Network protocols in a Windows Server 2012/2019 environment.
• CompTIA A+ certification or a certificate from a two-year accredited computer technical program preferred.
• Valid N.Y.S. Driver’s License, registered and insured vehicle.
• Knowledge of Computer hardware configuration, including desktop computers, laptops, servers, smartphones, and mobile computing devices.
• Input devices such as keyboards, mice, and scanners.
• Output devices including displays, printers, and speakers.
• Data storage devices, both internal and external.
• Networking hardware such as routers, switches, and fiber optic equipment.
• Current Windows operating systems (Windows 10/11) and Microsoft 365 / Office applications.

Qualifications

• Able to lift 50 lbs.
• Physical mobility sufficient to drive to and participate in meetings at client's homes and/or community facilities.

Skills

• Technical proficiency in Windows operating systems and Microsoft 365 / Office applications.
• Networking and cabling skills.
• Ability to troubleshoot and resolve hardware and software issues.
• Strong communication and customer service skills.
• Basic understanding of data storage and input/output devices.

Benefits

Catholic Charities offers a competitive pay rate of $22.00 per hour, professional supervision and coaching, recognition and appreciation programs, opportunities for growth and promotion, and flexible work schedules.

Pay

$22.00 per hour

Schedule

Full Time at 35 Hours a Week