IT Technician, Entry Level

About the role

Join a team building real, production AI agents used by actual users. You’ll have high ownership and impact, work at the intersection of AI, agents, and product, and help shape how people experience AI-driven job search.

Responsibilities

• Provide first-line technical support through chat, email, and support tickets
• Troubleshoot account, browser, device, login, and product issues
• Reproduce reported problems and collect relevant technical details
• Guide users through clear, step-by-step solutions
• Escalate confirmed bugs and complex issues to engineering teams
• Document resolutions and maintain internal knowledge-base articles
• Track recurring technical issues and identify improvement opportunities
• Follow security, privacy, and data-handling procedures

Requirements

• Diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related area
• Understanding of operating systems, browsers, networks, and common software issues
• Strong troubleshooting and analytical skills
• Ability to explain technical concepts clearly to non-technical users
• Strong written and verbal communication skills
• Ability to work effectively in a remote environment

Preferred Qualifications

• Previous help desk, technical support, or customer service experience
• Familiarity with ticketing systems, remote support tools, or CRM platforms
• Basic knowledge of APIs, logs, browser developer tools, or SQL
• Relevant certifications such as CompTIA A+ or Google IT Support
• Interest in AI products and startup environments