Entry Level IT Technician

Key Responsibilities

• Provide timely support for hardware, software, and network-related issues, including desktops, laptops, printers, and mobile devices, ensuring minimal disruption to operations.
• Install, configure, and maintain computer systems and applications, ensuring all technology remains up-to-date and fully functional.
• Aid in maintaining network infrastructure, including routers, switches, and access points, to ensure reliable connectivity throughout the property.
• Respond to and manage help desk tickets, track issues through resolution, and provide both remote and on-site technical assistance.
• Perform system updates, patches, backups, and diagnostic checks to maintain data integrity and protect against cybersecurity threats.
• Track IT equipment, manage inventory, and coordinate ordering of supplies as needed.
• Collaborate with IT team members to resolve complex issues and escalate when necessary to ensure timely solutions.
• Assist with setup and support of AV equipment for meetings, events, and presentations across the resort.
• Provide basic guidance to associates on systems, applications, and cybersecurity best practices to improve overall efficiency.
• Stay current with emerging technologies and continuously develop technical skills to enhance support capabilities.

Job Requirements

• Associate’s degree in Information Technology or related field, or equivalent experience/training.
• 6 months to 1 year of related IT support experience preferred.
• Basic knowledge of IT systems, networks, and troubleshooting practices.
• Hospitality technology experience is a plus.

Physical Demands

• Lift up to 10 pounds — Occasional
• Lift up to 25 pounds — Occasional
• Lift up to 50 pounds — Occasional
• Lift up to 75 pounds — Rare
• Walking — Occasional
• Standing — Occasional