IT Technician

WSU Tech is seeking a knowledgeable and service-oriented IT Technician to support the installation, maintenance, and operation of computer systems, desktops, peripherals, and related technology. This position plays a critical role in ensuring reliable technology services for faculty, staff, students, and campus operations. The ideal candidate is technically skilled, customer-focused, and able to manage multiple priorities in a fast-paced educational environment.

Responsibilities

• Provide IT support for hardware, software, peripherals, and classroom technology
• Install, configure, and troubleshoot computer systems and applications
• Resolve service requests and document solutions using the IT ticketing system
• Support audiovisual systems, events, labs, and special IT projects
• Follow IT policies and security standards while delivering excellent customer service

Requirements

• High school diploma or equivalent; Associate degree in IT or equivalent experience in a related field preferred
• Demonstrated experience with computer hardware, software installation, imaging, and deployment
• Basic understanding of desktop and user support environments
• Ability to manage multiple tasks, prioritize work, and meet deadlines
• Strong written and verbal communication skills
• Ability to work independently with minimal supervision and as part of a team

Qualifications

• CompTIA A+ 220-801 and 220-802 Course completion or CompTIA A+ Certifications
• CompTIA N+ Course enrollment/completion or N+ Certificate preferred

Pay

$18.20/hr

Benefits

Learn about WSU Tech benefits