IT Technician

Snell & Wilmer, one of the largest law firms in the Western United States, is seeking an IT Technician in our Denver office.

About the role

You will support laptops, desktop computers, printers, audio-visual systems, and peripheral equipment. Working closely with the Solution Center team, the local User Experience Analyst, and escalation-level teams, you will ensure the proper function of all hardware, software, and network connectivity. This role requires proactive troubleshooting and problem-solving for end users, with in-depth knowledge of computer hardware, software, operating systems, printers, peripherals, and network connectivity. You will report directly to the IT Technician Manager and collaborate with IT Management, software development/procurement, and user groups.

Responsibilities

• Troubleshoot and repair computers in a networked environment
• Configure and support:
  • Hardware
  • Laptops
  • Desktops
  • Mobile Devices
  • Printers
  • Peripherals
  • VoIP phones
  • Audio Visual systems
  • Cloud-based video conference systems
• Image and place computers, printers, and related equipment
• Maintain a current inventory of computer equipment and supplies
• Configure PDAs and laptops for connection to firm systems
• Install and configure software
• Provide onsite support for the Solution Center, Infrastructure, Systems, and Security teams
• Utilize the ticketing system for all issues
• Develop and document processes and procedures for the desktop/technical support group
• Serve as primary backup to the department’s audio/visual group
• Conduct new hire software training as needed
• Travel to other offices as needed
• Provide IT support for the Salt Lake City, Portland, and Seattle offices
• Complete other projects as assigned

Requirements

• 2 to 3 years’ experience with computer support
• Advanced expertise in troubleshooting complex problems with Microsoft and other third-party applications
• A+ Certified preferred, but not required
• College degree or technical school certification a plus, but not required
• Strong technical knowledge of PC/laptop hardware, Windows, and Apple iOS
• Working knowledge of basic network concepts (such as TCP/IP, LAN, WAN, wireless, VPN, and IP telephony)
• In-depth knowledge and experience supporting desktop and laptop computers, local and networked printers, PDA devices, desktop scanners, and other peripheral devices
• Ability to troubleshoot network and wireless connectivity, with a solid understanding of network components, infrastructure, and Active Directory setup
• Exceptional customer service skills
• Ability to manage multiple projects and appropriately prioritize tasks
• Able to lift, carry, and move light-to-medium weights of up to 45 lbs.
• Able to work independently and as part of a team
• Strong verbal and written communication skills
• Maintain high professional standards in communication, organization, cooperation, and calmly dealing with high-pressure situations

Schedule

Monday through Friday, 8:00 a.m. to 5:00 p.m., in the office.

Pay

$26.44 to $31.25 per hour, depending on years of experience.

Benefits

• Medical, dental, and vision insurance
• Disability and life insurance
• 401K/profit sharing
• Paid holidays
• Tuition reimbursement
• Paid time off, including vacation time, personal time, and sick time