IT Technician

About the role

Actively support the company IT operations throughout U.S. utilizing strong PC and network knowledge
Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools
Communicate with users to provide positive results and excellent user experience
Coach and demonstrate for users best practice problem-solving methods
Build, diagnose, and repair PCs, laptops, and printers
Efficiently and conscientiously manage an inventory of computer components and supplies
Address various and concurrent issues with timely and effective resolution
Understand file/folder sharing, device sharing, and permissions
Troubleshoot various network and Wi-Fi issues to completion
Work effectively within a Help Desk covering multiple time zones
Install and support Microsoft, IBM i, and other business software and licensing

Responsibilities

• Two years’ computer and network problem-solving experience (commercial/large network environment a plus)
• Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID
• Experience with Microsoft Windows, Microsoft 365, and Exchange
• Familiarity with remote connection to a business network: VPN, Wi-Fi, WANs, & LANs
• Experience with Zebra label printers is preferred
• CCNA and/or A+ certifications or equivalent education is recommended
• Business network, wireless, and VOIP skills preferred
• Knowledge of anti-virus software and other desktop security products is preferred
• Ability to successfully work both independently and in a team environment

Qualifications

• Two years’ computer and network problem-solving experience (commercial/large network environment a plus)
• Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID
• Experience with Microsoft Windows, Microsoft 365, and Exchange
• Familiarity with remote connection to a business network: VPN, Wi-Fi, WANs, & LANs
• Experience with Zebra label printers is preferred
• CCNA and/or A+ certifications or equivalent education is recommended
• Business network, wireless, and VOIP skills preferred
• Knowledge of anti-virus software and other desktop security products is preferred
• Ability to successfully work both independently and in a team environment

Skills

• Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID
• Microsoft Windows, Microsoft 365, and Exchange
• Remote connection to a business network: VPN, Wi-Fi, WANs, & LANs
• Zebra label printers
• CCNA and/or A+
• Business network, wireless, and VOIP skills
• Anti-virus software and other desktop security products

Benefits

• Excellent low-cost health benefits
• Retirement plan with employer-paid contributions
• Paid vacation and 10 holidays

Pay

The general wage range for this position at Sierra Pacific Industries is from $24 and $30 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.

Schedule

This position is not remote and will be based from Phenix City, Alabama.