IT Technician

Core Responsibilities

• Troubleshoot basic hardware, software, and connectivity issues (desktops, laptops, printers, mobile devices)
• Provide support for guest-facing technology, including Wi-Fi access and basic connectivity assistance
• Aid with point-of-sale (POS) systems and front desk systems as directed
• Set up and deploy workstations, peripherals, and user devices
• Perform password resets and basic account management in Active Directory or similar systems
• Escalate complex issues to the team or vendors as needed
• Assist with system updates, patches, and routine maintenance tasks
• Maintain and organize IT equipment inventory
• Support audio/visual equipment setup for meetings and events
• Document issues, resolutions, and procedures in the ticketing system

Support & Operations

• Absorb onboarding/offboarding tasks (account setup, equipment provisioning)
• Ensure all work areas and IT equipment are clean, organized, and operational
• Follow established IT policies, procedures, and security practices
• Help monitor system performance and report issues to senior IT staff
• Support backup and recovery processes under supervision

Physical Requirements

• Flexible schedule; evenings, weekends, and holidays may be required
• Medium work - ability to lift to 50 pounds occasionally and move IT equipment

General Requirements

• Maintain a friendly, guest-focused, and service-oriented demeanor always
• Communicate clearly with associates and guests at all levels
• Listen, understand, and respond effectively to user issues and concerns
• Ability to multitask, prioritize, and respond quickly in a fast-paced hospitality environment
• Maintain confidentiality of sensitive information
• Follow Q Center standards, policies, and safety procedures
• Maintain professional appearance and grooming standards
• Attend required meetings and training sessions
• Demonstrate initiative in identifying and resolving issues
• Perform other duties as assigned by management

Education & Experience

• Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience)
• 0-2 years of IT support, help desk, or customer-facing technical experience

Physical Requirements

• Flexible schedule; evenings, weekends, and holidays may be required
• Medium work - ability to lift to 50 pounds occasionally and move IT equipment

Pay

Starting rate for this position is $24.00/hour.

Schedule

Flexible schedule; evenings, weekends, and holidays may be required.