IT Technician

Responsibilities

• Investigate all IT related tickets submitted for resolution.
• Prioritize and manage all technical requests throughout the day from employees.
• Complete all tickets and document the solutions.
• Oversee printers, computers, software licensing, phones, network equipment, MDM, and all IT inventory.
• Set up cell phones, computers, accounts, and more for individuals.
• Manage configurations on AV and all networks.
• Take initiative to enhance processes within the company's IT infrastructure.
• Perform other tasks and projects as assigned.

Requirements

• 1-3 years of help desk experience is required.
• Intermediate knowledge of helpdesk ticketing, Microsoft Active Directory and M365 environment, networking, user access control, VPN, phones, servers, copiers, antivirus, managing user licensing, and administering a wide variety of SaaS and desktop products.
• Proficient in prioritizing and expediting troubleshooting methods to resolve IT issues is a plus.
• Excellent communication and customer service is required.
• Experience in construction technology is a plus.
• Above average computer skills.

Qualifications

Equal opportunity employer.