IT Technician

OMW Corporation is a world-leading supplier of custom manufactured mechanical parts and assemblies, serving exciting companies in the New Space Industry. We provide flight and function-critical part families for commercial launch, satellites, avionics, and other areas. Our team is expanding in Novato, California—north of San Francisco and southwest of Napa Valley.

About the role

The IT Technician will be on the front lines of OMW’s IT systems support, serving as the face of IT with strong technical troubleshooting abilities, excellent communication skills, and a willingness to interface with both technical and non-technical departments. This role requires adaptability, flexibility, and an agile mindset to manage competing priorities and support a broad range of work environments. The IT Technician plays a key role in supporting OMW's mission of delivering quality products on time while ensuring sustainable growth and scalability. Occasional work outside normal business hours may be required.

Responsibilities

• Provide onsite and remote support for computer and mobile device hardware/software, telephone, printer, and networking issues.
• Work with Linux OS, administrative tools, and file system management.
• Maintain and install wireless technologies (e.g., Bluetooth, Wi-Fi, RFID).
• Maintain and work with wired infrastructure (e.g., CAT6, LC fiber).
• Create, edit, and improve technical articles, knowledge base entries, and procedures.
• Support the management and executive teams in implementing CMMC and NIST best practices and policies.
• Support and maintain Google Business Suite and Microsoft 365 tenancies.
• Maintain a safe and LEAN work environment, including housekeeping duties.
• Meet attendance and punctuality standards.
• Additional duties as assigned.

Requirements

• Minimum of 4 years of desktop support experience.
• Minimum of 4 years of experience within a Windows and Linux environment.
• Excellent customer service, interpersonal skills, and attention to detail.
• Ability to establish priorities and manage workload effectively.
• Must be organized and willing to work onsite full-time.
• Strong verbal and written communication skills, especially via email.
• Knowledge of Microsoft Office programs.
• Experience with ERP systems (a plus).
• Scripting experience (Python, PowerShell, etc.—a plus).

Qualifications

AS or BS degree in Information Technology, Computer Science, or equivalent experience is preferred but not required. This position requires compliance with U.S. export control laws (ITAR/EAR) and is limited to U.S. Persons (U.S. citizens, permanent residents, asylees, or refugees).

Benefits

• 100% company-paid healthcare for the employee (85% for family).
• Generous paid time off accrual.
• Retirement plan with company contribution.
• Educational support.
• Bonuses.