IT Technician

Overview

MicroTech is seeking an IT Technician to support the day-to-day operation, administration, and maintenance of our enterprise information technology environment.

Responsibilities

• Provide technical support for hardware, software, Microsoft 365, networking, and account-related issues.
• Troubleshoot and resolve incidents involving Windows workstations, laptops, printers, mobile devices, business applications, and network connectivity.
• Respond to support requests in a timely manner while documenting issues, resolutions, and customer interactions.
• Escalate complex technical issues to senior IT staff when appropriate.
• Create, modify, disable, and maintain user accounts, groups, permissions, and access assignments within Microsoft Entra ID, Microsoft 365, and Active Directory.
• Aid in the administration of Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and related administrative portals.
• Support a hybrid identity environment consisting of on-premises Active Directory and Microsoft Entra ID synchronization.
• Aid with employee onboarding and offboarding activities, including account provisioning, equipment deployment, and access management.
• Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices.
• Support Microsoft Intune or equivalent endpoint management platforms for device enrollment, software deployment, compliance, and policy management.
• Install, update, and maintain approved operating systems and business applications.
• Perform routine system administration tasks under the direction of senior IT personnel.
• Monitor system health, service availability, security alerts, and infrastructure performance.
• Aid with Active Directory administration, Group Policy management, and Windows Server support.
• Participate in cloud migrations, software deployments, infrastructure upgrades, and technology improvement initiatives.
• Assist with troubleshooting networking issues related to DNS, DHCP, VPN connectivity, and endpoint communications.
• Maintain accurate documentation of system configurations, procedures, troubleshooting guides, and inventory records.
• Track hardware assets, software licensing, and IT inventory.
• Support IT compliance efforts by maintaining accurate documentation and following established security policies and procedures.

Qualifications

• Associate degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field; equivalent professional experience may be considered.
• About 3–5 years of experience providing technical support, help desk services, or systems administration within a corporate, government, or professional IT environment.
• Experience supporting Microsoft Windows operating systems and Microsoft 365 services.
• Experience working with Microsoft Entra ID, Active Directory, and hybrid identity environments.
• Experience supporting Microsoft Azure or Azure Government environments.
• Strong troubleshooting, organizational, documentation, and customer service skills.
• Ability to manage multiple priorities while maintaining a high level of professionalism and attention to detail.

Benefits

• Insurance (medical, dental, vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts

General Information

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications.