IT Technician

As a Technical Support Specialist, you will play a key role in providing technical support and maintaining Microsoft SharePoint environments. Your problem-solving skills and expertise will be essential in ensuring efficient operations and effective collaboration within the organization. Schedule: Monday - Friday 9am - 5pm (40 hours) 100% on-site, in-person position** Pay range: $22 - $24 per hour Key Responsibilities Set up and configure Microsoft SharePoint environments to support collaboration and document managementMaintain and support SharePoint sites to ensure optimal functionalityCollaborate with cross-functional teams to understand business requirements and customize SharePoint solutionsTroubleshoot and resolve software-related issues, providing timely support to end-usersStay informed about the latest SharePoint and software trends to recommend enhancementsRespond to and resolve help desk tickets efficientlyDiagnose and troubleshoot software problems using effective problem-solving techniquesWork with team members to escalate and resolve complex technical issuesAssist in the installation, configuration, and maintenance of software applicationsEducate end-users on software functionalities and best practicesDocument and maintain accurate records of all support interactions Requirements Experience in setting up and maintaining Microsoft SharePoint environmentsStrong knowledge of SharePoint architecture, configuration, and customizationProficient in software support, troubleshooting, and issue resolutionStrong communication skills for interacting with both technical and non-technical stakeholdersAbility to work independently and collaboratively in a fast-paced environmentRelevant certifications in SharePoint and software support are beneficialSolid understanding of software applications and their functionalitiesDetail-oriented with strong organizational and multitasking abilitiesStrong customer service skills Benefits Health Care Plan (Medical, Dental & Vision)Retirement Plan (403B, IRA)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Long Term Disability