IT Technician

Job Summary

Responsibilities and Duties

• Provide technical support to manufacturing and company end-users for their hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot network connectivity issues and resolve problems as needed.
• Troubleshoot Line of Business and Internal Communication Applications as needed and working with Vendors when you cannot reach a solution.
• Provide end-user training and support for software applications.
• Participate in the development and implementation of IT policies and procedures.
• Maintain inventory of hardware and software.
• Able to assist remote users at other US and International sites.

Knowledge and Skills

• Experience as an IT Technician or similar role.
• Knowledge of computer hardware, software, and peripherals.
• Experience with network infrastructure.
• Experience with Microsoft Windows, Microsoft Office Suite, and other software applications.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.
• Knowledge of manufacturing industries a plus.

Requirements

• Associate degree in computer science, related field, or equivalent experience.
• Relevant industry certifications (e.g., CompTIA A+, Network+, Security+) are desirable.

Physical Requirements

• Able to perform regular bending, twisting, and lifting to shelf.
• Able to lift and carry up to 20 pounds and push and/or pull at times.

Mark Anderson Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. This job description is not intended to be all-inclusive. The employee may perform other related duties as necessary to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.