IT Technician

About the role

Become a Part of Something Big! At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness.

Responsibilities

• Maintain fixed assets, equipment and related items.
• Identify urgent IT hardware and onsite account needs.
• Install or replace computer hardware, hotspots, TV’s, security cameras, and additional items directed by the Director of Operations.
• Track supplies, work order status, and maintain inventory of equipment.
• Communicate to the Director of Operations when items are needing to be purchased, and the pickup and delivery of needed materials from vendors (when necessary).
• Provide IT assistance to officials, staff, visitors and others as needed.
• Represent operations department in partner related meetings when needed.
• Handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgement.

Requirements

• High School Diploma or equivalent.
• Basic knowledge of: Computer hardware (installation, upgrades, troubleshooting), Networking basics (Wi-Fi setup, IP addressing, routers), Operating Systems (Windows, macOS), Software troubleshooting (Installations, updates, error resolution), Basic Cybersecurity awareness (passwords, malware prevention).
• Experience with related IT equipment and procedures.
• Valid Arizona Driver’s License/Clean 39mnt DMV record.

Qualifications

• Excellent verbal and written communication.
• Visual acuity sufficient to maintain system of records and reports containing computer-generated and handwritten documents.
• Strong Customer service skills.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgement.
• Demonstrated ability to communicate effectively and professionally with staff and clients.
• Ability to maintain regular, punctual attendance consistent with federal, state and local standards.
• Ability to lift up to 40 pounds in order to safely manage equipment and any job required items.
• Occasional after-hours or on-call support may be required.

Skills

• Excellent verbal and written communication.
• Visual acuity sufficient to maintain system of records and reports containing computer-generated and handwritten documents.
• Strong Customer service skills.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgement.
• Demonstrated ability to communicate effectively and professionally with staff and clients.

Benefits

• Health and benefits package for employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only).
• Paid Time Off.
• 403b.
• 8 Paid Holidays.
• Flexible schedule.

Pay

Commensurate with experience.

Schedule

N/A