IT Technician

Pay

$25 annual base salary

About the role

The IT Technician provides technical support for the systems at the lodge. They report directly to the IT Manager and are responsible for various tasks including workstation and printer installation and maintenance, local server administration, network monitoring, hardware performance checks, backups, and security system management.

Responsibilities

• Work closely with on-property staff on systems-related issues, particularly those involving the PMS and POS
• Monitor and administer the network, workstation operating systems, security system, safety measures, backups, and servers related to the systems within the resort
• Assemble, disassemble, repair, install, and de-install computers and related equipment approved by the corporate office
• Supervise and train employees on the use of systems to ensure compliance with established company policies
• Participate in job-related training, classes, conventions, seminars, and personal knowledge enrichment opportunities as directed
• Administer and enforce GWR license agreements for compliance and budgetary accuracy
• Work closely with members of the GWR IT team
• Maintain accurate inventories of equipment while maintaining an organized, safe, and clean work area
• Assist the corporate IT team on projects and support-related issues in the field or at the corporate office
• Prioritize projects and support workload at the resort
• Conduct regular training sessions to keep the knowledge base at the properties current

Qualifications

• Associates degree in IT or related field (or equivalent combination of education/experience)
• Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience
• Demonstrated proficiency in Microsoft Office suite
• Successful completion of criminal background check and drug screen
• Desired qualifications include Microsoft Certification, previous IT experience in hotel/resort/theme park industry, SCCM administration, and a working knowledge of Cisco and server virtualization
• Strong problem-solving and organizational skills
• Attention to detail
• Enthusiastic and positive energy
• Multi-tasking ability

Physical Requirements

• Able to lift up to 20 lbs.
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time