IT Technician

About the role

This position is ON-SITE in Sioux Falls, SD. Since 1976, Furniture Mart USA has been more than just a furniture retailer, it’s a place where people come to build careers, not just jobs. We believe in hiring great people and giving them the tools to grow, thrive, and make a difference. If you're passionate about helping others transform their house into a home, you’ll feel right at home here too. Join Furniture Mart USA and be part of a fast-paced, ever-evolving business. We value outgoing, ambitious individuals who want to make an impact and grow their careers. If you're looking to take your career to the next level, Furniture Mart USA is where your future begins.

Responsibilities

• Understanding and implementing designs from technical drawings.
• Interacting with contractors and customers using verbal and written communication.
• Creating technical reports for other IT staff, product documentation and other records.
• Preparing cost estimates for management.
• Inspecting electrical components during and after the product installation.
• Testing electronics for problems and proposing solutions.
• Creating accurate project specifications for IT systems.
• Designing engineering experiments for IT systems.
• Finishing projects on time and within budget for IT systems.
• Communicating with clients and coworkers about analysis results.
• Install application and operating system software on PC’s and servers.
• Install and maintain both physical and virtual server environments consisting of Windows, Linux and AIX operating systems.
• Maintain and upgrade telephone systems & software.
• Administer email and anti-virus systems.
• Monitor software licenses and procedures to ensure compliance.
• Troubleshoot at the physical level of the network.
• Cookordination and/or perform additions and changes to network hardware, such as routers, switches and wireless.

Requirements/Qualifications

• Problem-solving: This requires the use of critical thinking, as the IT Tech may need additional information that isn't provided in order to satisfy the customer or employee.
• Patience: Often the clients don't understand what is happening with their system and may not describe it properly. Patience will benefit the IT Tech in understanding the problem and working toward a solution.
• Communication: Communicating with clients, clearly stating the situation, following through with emails and phone calls and sharing resolutions will make the process flow smoothly.
• Endurance: Because IT Technicians can work long hours with complicated projects, the ability to stay focused on the objective is key. IT Techs may also be involved in the relocation of servers, hardware and peripherals that are important to the operation of the business.
• At least a one-year certification from college or technical school OR three to six months related experience and/or training; OR equivalent combination of education and experience

Furniture Mart USA is an Equal Opportunity Employer