IT Technician

Duties

• Work throughout the community troubleshooting and provide services utilizing multiple IT applications and computer devices.
• Support and maintain all Microsoft and Apple desktop systems.
• Provide support services for resident and team members IT needs.
• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
• Understand residents and team members technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.
• Monitoring work orders and providing accurate status updates to customers.
• Serve as System Administrator for adding, removing, and maintaining users within active directory.
• Serve as first tier support for network infrastructure and perform basic network trouble shooting.
• Partner with the Health and Wellness Navigator to ensure technology in “Transitions” are a top priority including transitions of phone, computer, TV, smart home devices, etc.
• Ensuring that patient records, EMR transition in conjunction with resident movement throughout the continuum of care.

Qualifications

• Associate degree in information technology, computer science, software engineering, or a related field with at least 3 years of network and IT experience, or
• High school graduate or equivalent with at least 5 years of networking and IT experience.
• Related MIS, IT, IS, or system administration experience required with knowledge of Microsoft and Apple Operating Systems.

Benefits

Freedom Village at Brandywine is committed to providing a supportive and inclusive environment where all employees feel valued and respected. We offer competitive compensation, comprehensive benefits, and opportunities for growth and development within our organization.