IT Technician

for prose." So we can treat qualifications as a list. We'll not create separate Skills section unless there is a distinct list separate from qualifications. The posting does not have a separate "Skills" heading; it's within qualifications. So we will not create a Skills section to avoid thin sections. Thus sections: About the role (prose), Responsibilities (list), Qualifications (list), Benefits (list), Schedule (prose maybe). Also maybe include Location? Could be part of About the role or Schedule? The location is given as "Location: Beltsville, MD (On-Site)". Could be included in About the role prose or as a separate short p. But we must not create a heading for location unless we have a section heading like "Location". Not in allowed headings list. So we can fold location into About the role or Schedule. Probably include in About the role as a sentence. We must not include boilerplate like "No Agencies Please", EEO, commitment to non-discrimination, etc. Also remove duplicated lines. Let's extract substantive content. About the role prose: Combine first two sentences: "Prudent Technology is seeking an IT Technician to provide centralized device deployment, refurbishment, and excessing services to more than 100,000 customers nationwide. The ideal candidate will be responsible for applying standard operating system images to laptops, desktops, and tablets, evaluating and repairing returned equipment, and maintaining accurate asset records in the government's IT service management system." We could also add location: "Location: Beltsville, MD (On-Site)." Might be okay as part of About the role. Responsibilities list: Need to capture each duty from "Primary Duties And Responsibilities". Let's list them: - Apply standard approved Microsoft Windows images to laptops, desktops, and tablets using a lite-touch imaging process. - Operate multiple imaging benches concurrently to meet daily production targets of up to 300 devices. - Perform basic troubleshooting when an image fails and escalate unresolved issues to the Imaging Lead. - Conduct initial technical evaluation of returned devices, including visual inspection, power-on testing, and BIOS verification. - Review device records and warranty status to determine whether a device is suitable for refurbishment or excess. - Perform component-level repair, coordinate OEM warranty repairs, and escalate repair issues to the Federal Team Lead. - Image refurbished devices for redeployment in accordance with established processes and procedures. - Kit devices by assembling power cords, docking stations, keyboards, and mice into ready-to-ship packages. - Update asset status, location, configuration, and warranty information for serialized assets in the ITSM and asset management systems within two business days. - Review and update work order notes and escalate tickets that cannot be resolved to the Federal lead. - Stage completed devices for picking, shipping, or customer deployment. - Support receiving, picking, put-away, and inventory activities as workload requires. - Operate standard warehouse equipment including pallet jacks, hand trucks, barcode scanners, and label printers. - Follow OSHA and facility safety standards and report safety concerns and accidents to the onsite manager immediately. - Complete all required federal and agency training on time and cross-train in at least one backup function. We should ensure no duplication. Qualifications list: Basic Qualifications and Preferred Qualifications. Basic Qualifications: - High school diploma or equivalent; associate degree in information technology or a related field preferred. - 2+ years of hands-on experience in device imaging, end-user hardware support, IT asset management, or an IT depot environment. - Demonstrated experience deploying Microsoft Windows operating systems to laptops, desktops, or tablets at volume. - Working knowledge of PC hardware troubleshooting, component replacement, and BIOS-level configuration. - Experience using an IT service management or asset management system to record work and maintain asset data. - Proficiency with Microsoft Word, Excel, Outlook, and Teams. - Ability to stand, bend, lift, sit, and walk for extended periods and to lift and carry material up to 50 pounds. - Ability to work full time on site in Beltsville, MD, including coverage of the mandatory 8:30 AM to 2:00 PM receiving window. - Strong attention to detail and excellent written and verbal communication skills. Preferred Qualifications: - CompTIA A+ certification or an equivalent hardware certification. - Experience with BMC Remedy, Remedy Asset Management (RAM), or ServiceNow. - Experience with Microsoft Deployment Toolkit or similar lite-touch imaging tools. - Experience coordinating OEM warranty repairs and return merchandise authorizations. - Experience working in a federal or government environment. - Minimum Citizenship Status Requirements: US Citizen We could combine into one list, but maybe separate Basic and Preferred as subheadings? Not allowed to create extra headings beyond the allowed list? We could still use

to label "Basic Qualifications:" and "Preferred Qualifications:" within the Qualifications section. But the instruction: Use

• for any list of duties/requirements/benefits, and

  for prose. So we can have a

  intro then

  • . Could also have two separate lists with headings as

    but that's okay. We must not include "Minimum Citizenship Status Requirements: US Citizen" as a separate heading; it's fine as a list item. Benefits list: From paragraph: "We offer a competitive benefits package that may include comprehensive medical, dental, and vision coverage, 401(k) retirement plans with company support, paid time off, paid holidays, training and certification opportunities, career advancement programs, and flexible work arrangements based on program needs." We can break into list items. Schedule: From posting: "Ability to work full time on site in Beltsville, MD, including coverage of the mandatory 8:30 AM to 2:00 PM receiving window." That's schedule info. Also location already mentioned. So schedule section can contain that sentence. We should not repeat location in both About the role and Schedule; but it's okay if appears in both? Might be duplicate. Better to keep location in About the role and schedule only the time window. But schedule section should have real specific content: the mandatory 8:30 AM to 2:00 PM receiving window. Also maybe mention full time on site. We'll include that. Now produce HTML fragment. Structure:

    About the role

    Prudent Technology is seeking an IT Technician to provide centralized device deployment, refurbishment, and excessing services to more than 100,000 customers nationwide. The ideal candidate will be responsible for applying standard operating system images to laptops, desktops, and tablets, evaluating and repairing returned equipment, and maintaining accurate asset records in the government's IT service management system. Location: Beltsville, MD (On-Site).

    Responsibilities

    • Apply standard approved Microsoft Windows images to laptops, desktops, and tablets using a lite-touch imaging process.
    • Operate multiple imaging benches concurrently to meet daily production targets of up to 300 devices.
    • Perform basic troubleshooting when an image fails and escalate unresolved issues to the Imaging Lead.
    • Conduct initial technical evaluation of returned devices, including visual inspection, power-on testing, and BIOS verification.
    • Review device records and warranty status to determine whether a device is suitable for refurbishment or excess.
    • Perform component-level repair, coordinate OEM warranty repairs, and escalate repair issues to the Federal Team Lead.
    • Image refurbished devices for redeployment in accordance with established processes and procedures.
    • Kit devices by assembling power cords, docking stations, keyboards, and mice into ready-to-ship packages.
    • Update asset status, location, configuration, and warranty information for serialized assets in the ITSM and asset management systems within two business days.
    • Review and update work order notes and escalate tickets that cannot be resolved to the Federal lead.
    • Stage completed devices for picking, shipping, or customer deployment.
    • Support receiving, picking, put-away, and inventory activities as workload requires.
    • Operate standard warehouse equipment including pallet jacks, hand trucks, barcode scanners, and label printers.
    • Follow OSHA and facility safety standards and report safety concerns and accidents to the onsite manager immediately.
    • Complete all required federal and agency training on time and cross-train in at least one backup function.

    Qualifications

    Basic Qualifications:

    • High school diploma or equivalent; associate degree in information technology or a related field preferred.
    • 2+ years of hands-on experience in device imaging, end-user hardware support, IT asset management, or an IT depot environment.
    • Demonstrated experience deploying Microsoft Windows operating systems to laptops, desktops,