IT Technician
About the role
The IT Technician has the responsibility to provide daily support of the company’s system wide hardware and software. Specific duties include but are not limited to the technical support of store and device peripherals, networks, point of sale devices and telecommunications. Telecommunication includes but is not limited to broadband connections and network cabling.
To provide our customers with total satisfaction by offering competitively priced, high-quality products and services in a clean, safe, and friendly environment. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers.
Responsibilities
- Builds Relationships
- Promotes Living Brand
- Serves as Product Brand Advocate
- Adheres to company approved accounting procedures
- Promotes Company’s mission statement
- Fosters Company Culture
- Acts as company liaison and negotiates best pricing with vendors and contractors
- Seeks, promotes and implements “Best Practices”
- Responsible for supporting and understanding our end user’s technical requirements
- Provide technical assistance to our end users. Answer questions or resolve technical device problems for users in person, via telephone, or from remote locations
- Responsible for supporting and understanding the telecommunication needs of the company
- Responsible for supporting and understanding the Point of Sale needs for the company
- Responsible for supporting and understanding the computer and device peripherals for the company
- Responsible for the safety, maintenance, and security of IT assets and resources
- Stage computers and other hardware devices for company needs