IT Technician

About the role

Evolve Psychiatry is seeking a knowledgeable, dependable, and solutions‑oriented Full‑Time IT Technician to support the technology needs of our growing psychiatric practice. This position will provide hands‑on and remote technical support to our clinical and administrative teams. The ideal candidate is proactive, resourceful, able to take ownership of technical issues from start to resolution, and responsive, patient, organized, and dependable in a fast‑paced healthcare environment. The role is based in Massapequa, NY and requires in‑person work.

Responsibilities

• Provide day‑to‑day technical support to clinical and administrative employees
• Assist with diagnosing and fixing computer issues, including hardware, software, performance, login, and connectivity problems
• Troubleshoot and resolve printer and scanner issues, including connectivity, configuration, and general functionality
• Assist with networking issues, including WiFi, internet connectivity, network connections, and other office network problems
• Set up and configure computers, monitors, printers, scanners, phones, and other office technology
• Set up user accounts, email accounts, software access, and equipment for new employees
• Assist with employee onboarding and offboarding from an IT perspective
• Install, configure, update, and maintain software and operating systems
• Provide technical support and troubleshooting for eClinicalWorks (eCW)
• Troubleshoot common EMR/EHR user and system issues
• Support remote employees with technical and connectivity problems
• Maintain appropriate user permissions and system access
• Assist with password resets, account lockouts, and access issues
• Maintain IT equipment inventory and assist with equipment replacement and upgrades
• Troubleshoot video conferencing, webcams, microphones, and telehealth technology
• Work directly with outside vendors, eClinicalWorks support, internet providers, and other technology vendors when escalation is necessary
• Follow HIPAA and healthcare data‑security requirements when working with systems containing patient information
• Identify recurring technical problems and recommend solutions to improve efficiency and reliability
• Provide onsite IT assistance at our Long Island locations when needed

Qualifications

• 3 to 5 years of previous experience in IT support, help desk, desktop support, or a similar technical role
• Strong knowledge of computer troubleshooting, printers, networking, WiFi, and general office technology
• Working knowledge of Windows‑based computers, Apple computers, Google workspace, email systems, and common business software
• Ability to independently diagnose and troubleshoot technical issues
• Strong communication skills and the ability to explain technical issues to non‑technical employees
• Ability to prioritize multiple technical requests in a fast‑paced environment
• Professional, dependable, and comfortable working in a healthcare setting
• Understanding of cybersecurity, user access controls, and protection of confidential information
• Reliable transportation is required for occasional travel to the five Long Island office locations

Skills

• eClinicalWorks (eCW) experience
• Knowledge of or previous experience with Rippling
• Previous IT experience in a medical office setting
• Experience supporting EMR/EHR systems