IT Technician

About the role

At DATAMARK, Inc., we simplify complex business problems for large enterprises—and we do it with a team that thrives on Teamwork, Integrity, Respect, and Teachability. We're looking for an IT Technician who's ready to jump into a dynamic role that blends analytical thinking, hands-on technical work, and user support. If you're a tech-savvy problem solver who's passionate about keeping systems running smoothly and empowering users, we want you on our team!

What You'll Do

• IT Technicians deliver Level 2 triage and onsite support for Systems, Network, and Telecom
• Plan, install, and maintain personal computer systems—both new and existing
• Collaborate with end users to assess hardware/software needs and deliver tailored solutions
• Manage and maintain a spare parts inventory for desktops, laptops, and endpoint peripherals
• Install and update hardware and software across the organization
• IT Technicians train users on equipment and software to ensure confident, efficient use
• Work on moderately complex applications and contribute to continuous tech improvement

What You Bring

• A proactive mindset and a passion for technology
• Strong troubleshooting skills and a knack for solving real-world IT challenges
• Excellent communication and a customer-first attitude
• Experience in desktop support, hardware/software installation, and network fundamentals

Requirements

• Education: Associate's degree or technical degree in a computer-related field, or equivalent work experience
• A minimum of 2 years in an IT Technician or equivalent role
• Strong orientation toward end-user support, with experience in Windows software and hardware
• Proficient in Microsoft Office Suite, OneDrive, and Teams
• Working knowledge of:
  • Microsoft Windows operating systems
  • PC-based application software
  • Printers, networking, and telecommunications
  • Windows system hardware and peripherals
• Skilled in using remote support tools
• Ability to diagnose and resolve hardware issues, including component-level troubleshooting and repair
• Flexibility to work early mornings, late evenings, and weekends as needed
• Excellent verbal and written communication skills
• Professional and personable demeanor when interacting with end users
• Strong attention to detail, accuracy, and dependability
• Ability to manage time effectively and complete tasks promptly

Benefits

• Comprehensive Health Care: Medical, dental, and vision plans
• Retirement Savings: 401k
• Life Insurance: Basic, voluntary, and AD&D coverage
• Paid Time Off: time off and major holidays
• Disability Coverage: Short-term and long-term disability plans
• Professional Growth: Training and development to advance your career
• Wellness Resources: Support for your overall well-being

Pay

Salary: $18.00/HR