IT Technician

Description This role is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions. Principal Duties and Responsibilities Install and configure Microsoft Office 365, Windows 10 operating system, cloud-based applications and other third-party softwareSet up new user accountsProvide basic system and software training for usersRespond to IT support requests, prioritizing needs, diagnosing issues, providing a resolution, and/or escalating requestsMaintaining equipment inventoryMonitoring system updates and performing routine maintenanceContinuous self-learning of new technology is expectedSpecial projects as needed Requirements Education: Bachelor’s Degree – IT, highly preferred Experience: 1-3 years of technical support experience Required Knowledge/Skills/Abilities Experience and/or education in computer networking, PC/Mac environments, server support, phone system administrationExperience with Microsoft Office 365, Active Directory, Remote Desktop support systemsStrong communication skills with excellent customer service orientationWorking knowledge of the General Data Protection Regulation (GDPR)Ability to prioritize, multi-task, and be self-motivatedAvailability for on-call support and the occasional weekend or after-hours support Preferred Qualifications Cisco hardware, Exchange, and cloud environments is highly desired