IT Technician

Responsibilities

• Provide timely technical support (remote and in-person) while maintaining organization standards for customer service and professionalism
• Prioritize, document, and resolve support requests, enabling end-users to accomplish business tasks
• Troubleshoot, diagnose, and repair issues on IT equipment and contact external vendors to coordinate support as required
• Configure and deploy new IT hardware
• Install and upgrade software, including operating systems and applications
• Affix assistance in maintaining strict information security controls
• Perform other job duties as required

Qualifications

• IT-related professional certifications a plus
• Must be able to work heights using a portable ladder
• Occasional travel required
• Occasional on-call and holiday work required