IT TECHNICIAN

About the role

As an IT Technician, you will serve as a key member of our technology support team, providing hands-on technical assistance across our New York office and venue locations. You will handle a mix of on-site, field, and remote support — resolving hardware and software issues, maintaining network infrastructure, and ensuring our teams have the tools they need to operate smoothly day-to-day.

This is a practical, people-facing role suited to someone who thrives in a fast-paced environment, communicates clearly with non-technical staff, and takes ownership of issues from first contact through to resolution.

What you'll do

• Provide on-site and remote technical support to staff across NY office and venue locations.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Set up, configure, and maintain Windows and macOS devices, peripherals, and accessories.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Affiliate with basic network tasks including switch configuration, Wi-Fi troubleshooting, and cabling.
• Log, track, and resolve support tickets using an IT ticketing system (e.g. Jira or ServiceNow).
• Maintain accurate inventory of hardware, software licenses, and IT assets.
• Cook with vendors and escalate complex issues to senior IT staff when appropriate.

Experience and skills

• 2–5 years of experience in an IT support, helpdesk, or field technician role.
• Solid working knowledge of Windows OS and Microsoft 365 (Outlook, Teams, SharePoint).
• Hands-on experience supporting macOS and Apple devices.
• Familiarity with IT ticketing platforms such as Jira or ServiceNow.
• Understanding of basic networking concepts: TCP/IP, DNS, DHCP, Wi-Fi troubleshooting.
• Experience with Microsoft Intune for device management and policy enforcement.
• Working knowledge of Active Directory and Azure Active Directory (Entra ID) — user provisioning, group management, and access control.
• Familiarity with Microsoft Azure fundamentals and cloud-based identity management.
• Familiarity with Cisco Meraki hardware including switches, access points, and the Meraki dashboard.
• Strong troubleshooting and problem-solving skills with a methodical approach.
• Clear communicator — comfortable explaining technical issues to non-technical colleagues.
• Ability to manage multiple priorities and work independently in a field environment.
• A+ or similar IT certification is a plus, but not required.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Match
• Paid Vacation & Holidays