IT Technician

The Role

This is an opportunity for an experienced IT professional to grow beyond traditional help desk support and build deep expertise in managed services.

What You'll Do

• Resolve escalated Level 2 support tickets involving Microsoft 365, Windows, networking, security, backups, and business applications.
• Administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, licensing, MFA, conditional access, and mailbox administration.
• Monitor and manage RMM alerts, patch compliance, endpoint health, backup platforms, and security systems to maintain stable client environments.
• Configure and support RMM administration including device onboarding, software deployment, automation, monitoring policies, and alert management.
• Review, triage, and respond to backup, endpoint security, email security, and Microsoft 365 security alerts to reduce risk for clients.
• Troubleshoot DNS, email delivery, SPF, DKIM, DMARC, VPN, firewall, and networking issues to restore connectivity and performance.
• Support client onboarding by deploying monitoring, backup, security, remote support, and documentation standards across new environments.
• Maintain accurate, up-to-date documentation for client environments, vendors, licensing, systems, and procedures.
• Aid with onsite client visits, deployments, projects, and infrastructure work as your responsibilities grow.

What Success Looks Like

• Within the first 36 months, resolve most Level 2 tickets, manage Microsoft 365 administration tasks, and keep documentation current and reliable.
• Consistently maintain healthy RMM, backup, and security alert queues, proactively addressing issues before they impact client operations.
• Clients and teammates recognize you as a dependable technical resource who communicates clearly, follows through, and owns outcomes.
• Contribute to onsite work and small projects such as server installations, network changes, Microsoft 365 migrations, and basic cybersecurity initiatives within the first year.

What We're Looking For

• 35 years of experience in MSP, managed services, help desk, systems administration, field support, or business IT environments.
• Strong Windows 10 and Windows 11 troubleshooting skills and experience supporting Microsoft 365 environments.
• Working knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, and file permissions, plus familiarity with networking, VPNs, WiFi, firewalls, endpoint security, and backup solutions.
• Clear written and verbal communication skills, strong documentation habits, and the ability to work independently, manage priorities, follow established processes, and embrace onsite client work as your role expands.

Compensation And Benefits

• $75,000 - $85,000 salary based on experience, plus quarterly profit-sharing opportunities based on company performance and your contributions.
• 18 days PTO, 9 paid U.S. holidays.
• Simple IRA with company match up to 3%.
• Medical insurance with employer contribution.
• Pre-Tax Benefit Plan (TASC) can be used for co-pays and/or dental and vision.
• Self-Funded Aflac.
• Ongoing training and certification support, with clear career advancement opportunities into field services, infrastructure, cloud, and cybersecurity.