IT Technical Support Specialist

About The Company Cynet Systems Inc., established in 2010 and headquartered in the Washington, D.C. metro area, is a premier technology staffing and workforce solutions provider. Serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada, Cynet Systems specializes in delivering agile and scalable talent solutions across various domains including IT, engineering, life sciences, clinical, and professional staffing. Our robust recruitment engine operates seamlessly across North America and Asia, ensuring we meet the dynamic needs of our clients and professionals alike. As a certified Minority Business Enterprise (MBE) and holder of ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II certifications, Cynet Systems is committed to maintaining the highest standards of quality, security, and operational excellence. Our mission is to build high-performing teams while empowering professionals to develop rewarding careers, fostering a culture of innovation, integrity, and client satisfaction. About The Role We are seeking a dedicated and technically inclined IT Support Technician to join our team on-site. In this role, you will serve as the first point of contact for technical support within the organization, providing hands-on assistance to employees with their hardware and software issues. Your primary responsibilities will include troubleshooting, documenting technical problems, and collaborating with senior IT staff to resolve escalated issues. This position offers an excellent opportunity for individuals with a passion for technology and customer service to develop their skills in a dynamic environment. You will be instrumental in maintaining the efficiency of IT operations by supporting system provisioning, device refreshes, and asset management. The ideal candidate will demonstrate patience, clear communication, and a proactive approach to problem-solving, ensuring timely resolution of user requests and contributing to the overall success of the IT team. Qualifications Basic understanding of Windows troubleshooting and experience working with Android/iOS devices.Customer-oriented mindset with strong verbal and written communication skills.Ability to accurately take notes and document technical issues.Familiarity with MacOS is advantageous but not mandatory.Knowledge of PowerShell or command-line interfaces (CLI) is preferred.CompTIA A+ certification or equivalent is highly desirable.Understanding of networking concepts such as DNS, LAN, and WAN.Ability to navigate a PC comfortably and perform basic troubleshooting tasks.Interest in technology and a willingness to learn and grow within the role.Degrees related to Management Information Systems, Business Technology Management, or Information Technology are a plus but not required.Minimum of 6+ years of experience in IT support functions. Responsibilities Provide first-level triage and technical support to employees through ticketing systems and in-person at the support desk.Analyze technician workflows to identify inefficiencies and recommend improvements.Identify workflows lacking proper process documentation and assist in developing comprehensive guides.Support system provisioning, device refreshes, and hardware replacements to ensure optimal performance.Write and maintain technical and process documentation to facilitate knowledge sharing and onboarding.Manage physical and virtual asset stockrooms, ensuring inventory accuracy and availability.Assist with the setup of devices, mobile accessories, and peripherals for new and existing employees.Support IT project initiatives, collaborating with team members to achieve project goals.Communicate status updates effectively to internal clients, ensuring transparency and timely resolution.Prioritize and close support requests efficiently, adhering to service level agreements.Work alongside senior IT technicians to escalate complex issues and receive guidance for professional growth.Adhere to company policies regarding IT security and data privacy, maintaining compliance at all times.Participate in knowledge-sharing sessions and training to enhance technical skills and stay current with industry trends. Benefits Our comprehensive benefits package is designed to support the well-being and professional growth of our employees. Benefits include medical, dental, and vision insurance to promote health and wellness. We offer a 401(k) retirement plan with company matching to help secure your financial future. Employees have access to Health Savings Accounts (HSA), disability insurance (short-term and long-term), and life and AD&D insurance coverage. Paid sick leave is provided in accordance with applicable state and local laws, along with supplemental insurance plans such as critical illness and accident coverage. Additional benefits include identity theft protection, pet insurance, employee wellness programs, and an Employee Assistance Program (EAP). We are committed to fostering career growth through professional development opportunities, training programs, and internal mobility to help our employees reach their full potential. Please note that eligibility, accrual rates, and usage of benefits may vary based on employment status, tenure, and location. Cynet Systems reserves the right to modify or terminate benefit plans in accordance with applicable laws. Equal Opportunity Cynet Systems is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class under applicable law. We believe in providing equal employment opportunities and ensuring that all employees and applicants are treated with fairness and respect. Our commitment to diversity and inclusion is integral to our success and reflects our core values of integrity, innovation, and excellence.