IT Technical Support - Aviation

Responsibilities

• Answer incoming customer emails to the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages/incidents.
• Determine severity, impact, and nature of incidents. Escalate as needed.
• Communicate clearly with other team members.
• Submit tickets for new service or application requests in FreshDesk and IT Service Now and other related tracking applications.
• Complete on-boarding or off-boarding functions for staff being mobilized or demobilized.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations throughout the airport footprint.
• Provide IT support at Division-wide sponsored events.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new staff.

Qualifications

• PC Hardware Troubleshooting: Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices.
• Adept in handling upgrades, replacements, and configurations.
• Network Infrastructure Troubleshooting: Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution.
• Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.
• Windows Operating System: Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11).
• Experienced in applying security patches, system updates, and driver updates.
• Microsoft Office 365 Suite: Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions.
• Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams.
• Must be able to lift at least 40lbs.
• Able to organize short and long-term tasks and communicate status of tasks with clients and management.
• Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.
• Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.
• Ability to work with others.
• Self-starter with results driven focus.
• Demonstrated experience managing data coordination and conversion projects.
• Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more.
• Relevant Professional License & Certifications preferred.

Pay

Compensation: $58,000 to $60,100 per year (depending on qualifications)

What We Offer

• Employer-Provided Healthcare: 100% employer-paid medical, dental, and vision insurance for employee base plans. We also provide a 40% employer contribution toward dependent or family coverage plans.
• Paid Time Off: 120 hours of combined PTO and Sick Time annually, in addition to paid holidays.
• Retail Retirement Planning: Participation in a 401(k) retirement plan with a generous company match of 50% on the first 6% of employee contributions.
• Flexible Spending Accounts: Pre-tax FSA/HSA options for medical, dental, and dependent care expenses to help manage out-of-pocket costs.
• Employee Wellness & Support: 100% employer-paid Employee Assistance Program (EAP) providing 24/7 confidential support for work-life balance, financial wellness, and emotional well-being.
• National Resources & Career Growth: As part of the Colliers Engineering & Design national platform, employees have access to expanded technical resources, mentorship, and diverse career development opportunities across the Western United States and beyond.