IT - Technical Business Analyst- Intermediate (Collections & Remarketing)

Purpose of the Role

The Business Analyst supports the Collections and Remarketing teams, including: Active Collections, Recovery, Exceptions, Strategy, and Soft Collections. This role is responsible for collaborating with business leaders and stakeholders, developing recurring and ad hoc reporting, analyzing business results, identifying trends, performing root cause analysis, validating data, and driving continuous reporting improvements.

Work Requirement

Required to work 4 days per week in the office at 14372 Heritage Parkway, Fort Worth, Texas 76177.

Key Responsibilities

Reporting & Analytics

• Collaborate with leadership, business stakeholders, and data stakeholders.
• Create recurring production reports and ad hoc reports.
• Analyze business results to identify trends and potential correlated issues.
• Perform root cause analysis to identify and eliminate reporting defects.
• Drive continuous improvements in reporting quality and operational efficiency.
• Conduct datamart testing and validation.

Quality Control

• Report Review & Accuracy: Review internally produced reports for accuracy and resolve issues as needed.
• Report Distribution: Publish reports to stakeholders according to established SLAs and business requirements.
• Data Integrity: Identify and troubleshoot issues related to report accuracy and data integrity.

Scope & Requirements Management

• Stakeholder Collaboration: Collaborate with stakeholders to determine report requirements, including purpose, scope, and related business details. Translate business requirements into technical specifications, including dimensions/categories, filters, fields, calculations, metrics, layout, and final deliverable format.
• Process Maintenance: Maintain internal processes and key departmental information, including department roster history, vendor KPIs, dialer metrics, and other critical business reporting data.

Customer Support

• Reporting Requests: Assess customer requests and provide ad hoc reporting support. Develop recurring reports in a timely manner. Coordinate priorities with stakeholders and the BA Supervisor.
• Project Participation: Attend project meetings to provide analysis, business insights, technical recommendations, and other relevant information as required.

Business Analysis & Consulting

• Business Partnership: Act as a consultant to business partners by providing trend analysis, exception analysis, identification of potential correlated causes, and recommended solutions.
• Process Improvement: Identify opportunities through process mapping and data analysis. Reduce or eliminate redundant reporting processes and products.
• Reporting Automation: Reduce manually generated reports through automation using corporate tools such as SAS, Cognos, Power BI, and Tableau.
• Continuous Improvement: Increase efficiency (run time) of standard reports. Enhance reporting visualizations where appropriate. Recreate reports in more suitable reporting tools. Regularly review reports for usage, format, accuracy, and applicability.
• Business Consulting: Act as a consultant to business partners by providing trend and exception analysis and identifying possible correlated causes and solutions.
• Opportunity Identification: Identify key areas of opportunity through process mapping or data analysis to reduce or eliminate redundant reporting processes/products.
• Automation Initiatives: Reduce manually generated reports through automation using SAS, Cognos, Power BI, and Tableau.
• Efficiency Improvements: Seek continuous improvement by increasing efficiency (run time) of standard reports. Improve visualizations where appropriate. Recreate reports in more appropriate tools. Regularly review reporting outputs for usefulness, format, accuracy, and applicability.