Intermediate Telecom Business Analyst

Responsibilities

• Conduct User Research to create PMO and FMO end to end process documentation
• Facilitate stakeholder collaboration to identify operational pain points, process improvement opportunities and strategic objectives and turn them into cost effective scalable system transformations
• Identify, qualify, and document automation and digitization opportunities, including site level workflows and system handoffs
• Perform data gathering and analysis for app rationalization and optimization decisions
• Work with stakeholders to standardized processes
• Manage intake, prioritization, and onboarding of new functionality requests
• Ensure final designs meet business needs while minimizing complexity and cost
• Document Feature and Epic level Business Requirements and Acceptance Criteria for hand off to development teams using standardized Scaled Agile Methodologies
• Ensure all requirements are clearly mapped to business value, measurable outcomes and downstream workflow impacts
• Act as a gateway between business needs and system capabilities
• Manage product backlog and prioritization and document Feature/Epics to drive multiple development teams simultaneously to ensure PI and sprint readiness
• Support Agile PI planning and dependency alignment across teams

Qualifications

• BA/BS and 5-7 years of experience as a business analyst or similar roles
• Strong understanding of Software Development Life Cycle (SDLC) & Scaled Agile delivery across multiple development teams
• Experience in performing data gathering and analysis for app rationalization and use in making optimization decisions
• Proven experience creating and developing-ready Epics / Features and associated acceptance criteria including non-functional requirements
• Expertise in AI and automation technologies to support future-state process mapping, solutioning, and optimization opportunities (Workflow orchestration, AI-assisted decision-making)
• Proficient in technical writing to support creation of business requirements, implementation strategies, and Organizational Change Management (OCM) plans
• Experience facilitating meetings and mediating between cross-functional teams and stakeholders (in person and/or virtually)
• Skilled in stakeholder facilitation and communication to all levels of key stakeholders (Leadership to end users)
• Familiarity with AI, automation, and digital transformation initiatives supporting large scale, multi organization environments, with experience applying these capabilities to high volume mission critical business processes
• Proficiency in collaboration/documentation tools (Teams, SharePoint, Confluence, Word, Visio, etc.)