Intermediate Telecom Business Analyst at Cadmus

Cadmus provides government, commercial, and other private organizations worldwide with technology-empowered advisory and implementation services. We help our clients achieve their goals and drive lasting, impactful change by leveraging transformative digital solutions and unparalleled expertise across domains.

About the role

The Intermediate Telecom Business Analyst role is a multi-skilled, cross-functional position responsible for conducting user research, creating detailed PMO to FMO process flows, requirements gathering, and translating business needs into automated, digitized, and scalable system and process needs. This role supports the PathWave Software Program by analyzing business processes, operational data, and performance metrics to identify trends and opportunities for improvement. They will partner with cross-functional teams and support data-driven analytics to improve efficiency and program outcomes.

Responsibilities

• Conduct User Research to create PMO and FMO end-to-end process documentation
• Facilitate stakeholder collaboration to identify operational pain points, process improvement opportunities, and strategic objectives, turning them into cost-effective scalable system transformations
• Identify, qualify, and document automation and digitization opportunities, including site-level workflows and system handoffs
• Perform data gathering and analysis for app rationalization and optimization decisions
• Work with stakeholders to standardize processes
• Manage intake, prioritization, and onboarding of new functionality requests
• Ensure final designs meet business needs while minimizing complexity and cost
• Document Feature and Epic level Business Requirements and Acceptance Criteria for handoff to development teams using standardized Scaled Agile Methodologies
• Ensure all requirements are clearly mapped to business value, measurable outcomes, and downstream workflow impacts
• Act as a gateway between business needs and system capabilities
• Manage product backlog and prioritization, and document Features/Epics to drive multiple development teams simultaneously to ensure PI and sprint readiness
• Support Agile PI planning and dependency alignment across teams

Requirements

• BA/BS and 5-7 years of experience as a business analyst or similar role
• Strong understanding of Software Development Life Cycle (SDLC) & Scaled Agile delivery across multiple development teams
• Experience in performing data gathering and analysis for app rationalization and use in making optimization decisions
• Proven experience creating and development-ready Epics/Features and associated acceptance criteria including non-functional requirements
• Expertise in AI and automation technologies to support future-state process mapping, solutioning, and optimization opportunities (Workflow orchestration, AI-assisted decision-making)
• Proficient in technical writing to support creation of business requirements, implementation strategies, and Organizational Change Management (OCM) plans
• Experience facilitating meetings and mediating between cross-functional teams and stakeholders (in person and/or virtually)
• Skilled in stakeholder facilitation and communication to all levels of key stakeholders (Leadership to end users)
• Familiarity with AI, automation, and digital transformation initiatives supporting large-scale, multi-organization environments, with experience applying these capabilities to high-volume mission-critical business processes
• Proficiency in collaboration/documentation tools (Teams, SharePoint, Confluence, Word, Visio, etc.)

Preferred Qualifications

• Telecom build-cycle knowledge (wireless and wireline) and digital transformation initiatives
• RFDS processes and optimization frameworks
• Familiarity with user experience research methodologies
• High-level understanding of SAS, IS BUS-System Integration

Benefits

• Medical, dental, and vision insurance
• Company-paid disability and life insurance
• 401(k) program
• Paid time off (PTO) and paid holidays
• Voluntary time off (VTO)
• Tuition reimbursement
• Adoption assistance program
• Other optional benefits and various bonus programs

Pay

The salary range for this position is $76,000 - $96,000. The actual salary will be determined by several factors, including relevant work experience, education, skills, and market competitiveness.

Candidates must be eligible to work in the United States as a U.S. Permanent Resident or U.S. Citizen.