IT Technical Analyst 1

About the Role

The IT Technical Analyst 1 is a member of Information Technology Services' Administrative Applications and Data Support team. The incumbent will work on mission-critical enterprise applications including our application for Continuing Education and the ERP Document Management tool supporting faculty, staff and students. This role works closely with the University's Collaboration Center for stakeholders, subject matter experts, and end users as well as working with the application vendors, infrastructure teams and DBAs. As part of supporting these applications, this role is responsible for gathering requirements, data analysis, and supporting development changes to improve business processes. We are specifically looking for someone that can use SQL against an Oracle database and doing some light development using python, JavaScript, html or other similar tools. The role manages applications hosted across on-premises data centers and cloud environments. For the on-prem applications, the person would work with the team to maintain and upgrade as needed the Windows and Linux Operating Systems. Performs other duties as assigned.

Responsibilities

• Work on mission-critical enterprise applications (Continuing Education app, ERP Document Management tool) supporting faculty, staff, and students.
• Collaborate with the University's Collaboration Center, stakeholders, subject matter experts, end users, application vendors, infrastructure teams, and DBAs.
• Gather requirements, perform data analysis, and support development changes to improve business processes.
• Use SQL against an Oracle database.
• Perform light development using Python, JavaScript, HTML, or similar tools.
• Manage applications hosted across on‑premises data centers and cloud environments.
• Maintain and upgrade Windows and Linux operating systems for on‑prem applications as needed.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Computer Science, Computer Technology, or related field
• At least 2 years of IT related experience
• Experience with SQL, HTML, CSS, JavaScript frameworks, and Microsoft Power Apps
• Experience with using Microsoft SQL Server, Oracle, PostgreSQL, or similar database technologies
• Experience developing with Python or similar tools
• An equivalent combination of education and experience may be considered.

Skills

• Ability to utilize critical thinking to assist with a solution to solve problems
• Familiarity with Outlook, Teams, Word, Excel, OneDrive, and SharePoint
• Ability to create, update, prioritize, document, and close support tickets
• Ability to solve problems to find logical fixes using the tools available
• Know how to navigate Windows Server and Linux servers operating systems to support application servers
• Familiarity with installing, configuring, upgrading and troubleshooting applications
• Basic understanding of user accounts, password resets, permissions, groups, and account management
• Strong Communication skills are needed to interact with the users and other team members.
• Ability to work nights and/or weekends, if necessary.

Preferred Skills

• Familiarity with Higher Education application support/development

Benefits

• Hybrid work schedule
• Full medical, dental, vision coverage
• Paid time off
• 9 Federally Observed Paid Holidays
• 3 Personal Days
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION-FREE
• Generous retirement plan

Pay

Salary Range: $60,000 - $70,000

Schedule

Hybrid work arrangement (on‑campus and remote) – duration at the discretion of Temple University and the Department.