IT Technical Account Manager

About the role

We are currently looking for a Technical Account Manager. We have 1 open position. Please apply and we can discuss!

Location

Beaverton, OR

Salary

$80,000 – $100,000 base (depending on certifications and experience) + commission/bonus structure

Benefits

Full benefits

Qualifications

• Experience working in a Managed Services Provider (MSP) environment is required
• Must be technically proficient – this is a consultant-style role, often functioning as a vCIO
• Strong understanding of Microsoft enterprise platforms and general IT infrastructure
• Excellent communication and client-facing skills – must be confident engaging with business leaders and end users alike
• This is not a sales role – it’s a relationship-driven, advisory position focused on long-term client trust and alignment
• IT certifications such as Net+, MCP, MCA, MCSE, Cloud, or Firewall certifications are a strong plus
• Prior experience in roles such as IT Project Engineer, Helpdesk or IT Management, or IT Sales Consulting is beneficial
• Must be able to translate technical concepts into business value for clients
• Proven track record of managing technical relationships and aligning IT initiatives with business goals
• Experience in creating strategic technology roadmaps and consulting on IT infrastructure decisions
• Able to collaborate effectively with internal engineers, project teams, and leadership

Responsibilities

• Conduct quarterly consultations with clients at a high technical and strategic level
• Provide technical recommendations during onboarding and long-term planning, including IT maturity assessments and roadmapping
• Work closely with other TAMs and internal teams to support a shared client base
• Create scopes of work for IT systems, hardware, and software implementations
• Lead strategic planning sessions with client stakeholders to support retention and growth
• Act as a trusted advisor to both clients and internal technical support teams
• Guide IT engineers and staff who support broader field teams
• Maintain strong, ongoing client relationships through regular check-ins, planning meetings, and needs assessments
• Stay current on industry trends, compliance standards, and evolving technology solutions