IT Systems Technician II

Responsibilities

• Install, configure, and maintain components related to the Airport Security System(s) including but not limited to card readers, cameras, and door hardware, electric strikes, delayed egress locking systems etc.
• Image, install, configure, and test new workstations, laptops, peripheral equipment, and software
• Troubleshoot, research, and respond to hardware and software issues in person, remotely, or via phone
• Absorb and assist with installation of software applications along with required updates and patches
• Absorb and assist with diagnosing and resolving local networking, telephony, and server issues
• Coordinate and schedule end user upgrades/maintenance while minimizing downtime and interruptions to business workflow
• Provide status updates and completion information to all relevant users and/or management, via voice mail, e-mail or in-person communication
• Conduct initial training and setup for new staff members
• Absorb and assist in research and procurement of computer accessories and supplies
• Remain abreast of rapidly changing hardware and software technology

Requirements

• Must pass a ten-year criminal history background check