It Systems Support Analyst

About the role

Provide hands‑on technical support for users and systems at a refinery in New Castle, Wyoming, and several smaller pipeline sites. Support both traditional IT and operational technology (OT) environments in an industrial setting.

Relocation assistance is not provided, but candidates willing to relocate are welcome to apply.

Responsibilities

• Provide onsite and remote end‑user support, troubleshooting, PC imaging/deployment, hardware, software, mobile devices, printers, AV, and VoIP
• Support Azure and on‑prem Active Directory in a hybrid environment
• Perform Level 1 networking support, including VLANs, connectivity troubleshooting, and basic subnetting
• Assist with server/storage, network hardware, cabling, data centers, network closets, and other physical infrastructure
• Support IT and OT systems in a refinery/industrial environment
• Track incidents and requests through ServiceNow and create Knowledge Base Articles/documentation
• Partner with network, infrastructure, operations, and engineering teams to troubleshoot and resolve issues
• Maintain hardware assets, system documentation, equipment inventories, and network information
• Participate in an on‑call rotation for after‑hours support

Requirements

• 3+ years of IT support/infrastructure experience
• 2+ years troubleshooting Microsoft Windows environments
• Experience with Azure and on‑prem Active Directory
• Basic networking knowledge, including VLANs, subnetting, and connectivity troubleshooting
• Strong troubleshooting and problem‑solving skills
• Detail‑oriented with strong documentation/KBA skills
• Excellent customer service skills with the ability to work patiently and professionally with end users
• Comfortable working in a refinery/industrial environment and following strict safety procedures
• Ability to participate in an on‑call rotation and respond onsite when required
• Must be able to work onsite in New Castle, WY

Pay

Salary range: $80K–$85K